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Guest Services Representative

2 months ago

Fitchburg, Massachusetts, United States Crunch Fitness Full time

Position Title: Front Desk Associate

Reports To: General Manager

Classification: Part-Time, Non-Exempt

Job Overview:

The Front Desk Associate plays a crucial role in maintaining efficient operational processes within the Front Desk department, ensuring that the facility delivers exceptional customer service. This position requires a thorough understanding of all company policies and initiatives to uphold the integrity of the Crunch brand.

Key Responsibilities:

  • Drive membership sales.
  • Welcome all members and guests warmly and bid them farewell as they leave.
  • Check in members and guests following established company protocols.
  • Manage communication through club software during member check-in.
  • Answer phone calls in a courteous and professional manner.
  • Inform members and guests about special events.
  • Create a welcoming atmosphere for all members.
  • Address member requests or escalate to management as necessary.
  • Maintain a professional demeanor at all times.
  • Promote and sell retail merchandise.
  • Schedule member services such as tanning and hydro-massage.
  • Process payments for member services according to company guidelines.
  • Have comprehensive knowledge of club facilities, services, and schedules.
  • Keep the work area clean and organized.
  • Assist with various projects as assigned by club management.
  • Adhere to all policies and procedures outlined in the Employee Handbook.
  • Perform opening and closing tasks as required.
  • Participate in employee training sessions.

Please note: This job description serves as a summary of the typical functions of the role and is not an exhaustive list of all possible responsibilities. Tasks and duties may vary, and additional responsibilities may be assigned as needed.

Crunch Fitness seeks enthusiastic individuals who are passionate about health and fitness. Working at Crunch is more than just a job; it’s an opportunity to motivate others to achieve their fitness aspirations. Our philosophy of 'No Judgments' fosters a diverse and inclusive environment, making Crunch an exceptional place to work.

Crunch is a fitness center that combines serious exercise with fun, offering a unique blend of fitness and entertainment. Our facilities are equipped with state-of-the-art cardio and strength training equipment, full-service locker rooms with showers, tanning booths, HydroMassage beds, and a wide range of signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, and more.