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Fitness Experience Coordinator

2 months ago

Holyoke, Massachusetts, United States Planet Fitness Full time
{"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're passionate about creating a positive member experience. As a Member Services Representative, you'll play a key role in delivering exceptional customer service to our members, prospective members, and guests. Your goal will be to create a welcoming and inclusive environment that makes everyone feel valued and supported.", "Responsibilities": "

* Greet members, prospective members, and guests with a smile and provide exceptional customer service
* Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups
* Assist with maintaining the neatness and cleanliness of the club
* Respond to member questions and concerns in a timely and professional manner
* Collaborate with the team to ensure seamless operations

", "Qualifications": "

* Customer service background preferred
* Basic computer proficiency
* Passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability are a must
* Exceptional customer service skills
* Strong listener with the ability to empathize and problem solve
* High School diploma/GED equivalent required
* Must be 18 years of age or older

", "Physical Demands": "

* Continual standing and walking during shift
* Continual talking in person or on the phone during shift
* Must be able to occasionally lift up to 50 lbs
* Will occasionally encounter toxic chemicals during shift

", "Compensation": "$13.50 per hour", "About Us": "At Planet Fitness, we're committed to enhancing people's lives with an affordable, high-quality fitness experience. We're a team of inspiring, motivated, and fun-loving individuals who are passionate about helping others achieve their fitness goals. Join us in cultivating the Judgement Free Zone and shaping the future of our brand"}