Customer Service Representative

5 days ago


Holyoke, Massachusetts, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities:
  • Greet and Assist Members
    • Provide exceptional customer service to members, prospective members and guests.
  • Front Desk Operations
    • Answer phone calls in a friendly manner and assist callers with various questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Account Management
    • Facilitate needed updates to member's accounts.
  • Member Support
    • Respond to member questions and concerns in a timely and professional manner.
    • Elevate to Assistant Manager or Manager as needed.
  • Club Maintenance
    • Assist in maintaining the neatness and cleanliness of the club.
Requirements:
  • Customer Service Background
    • Preferred experience in customer-facing roles.
  • Technical Skills
    • Basic computer proficiency.
  • Personal Qualities
    • A passion for fitness and health.
    • Upbeat and positive attitude.
    • Punctuality and reliability.
  • Soft Skills
    • Exceptional customer service skills.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions.
  • Education
    • High School diploma/GED equivalent required.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Compensation:

$13.50 per hour



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