Clerical Specialist

2 months ago


Chicago, Illinois, United States City of Chicago Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Clerical Specialist to join our team at the City of Chicago. As a Clerical Specialist, you will be responsible for performing a variety of complex clerical duties for various City departments and offices.

Key Responsibilities:

  • Researches and resolves billing issues, including evaluating responsibility for charges and eligibility of garbage services
  • Processes various forms and documents, including work orders and applications
  • Gathers, tabulates, and maintains statistical data and prepares related reports
  • Engages in written or oral correspondence with residents
  • Maintains accuracy of accounts, reconciles accounts, and maintains files
  • Enters documents, records, and information into computer systems
  • Responds to public inquiries about departmental or City programs and services
  • Oversees the filing, storage, and maintenance of departmental files
  • Coordinates workflow
  • Reviews requests for information from departmental records and processes requests in accordance with departmental regulations

Requirements:

  • One year of clerical experience or an equivalent combination of training and experience
  • Previous customer service work experience handling account discrepancies/inquiries
  • Previous work experience in account reconciliation or accounts receivable
  • Previous work experience in recordkeeping
  • Proficiency using Microsoft Office Software

Preferred Qualifications:

  • Previous Customer Request Management System experience
  • Previous clerical work experience

Commitment to Diversity:

The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer. We are committed to hiring applicants with diverse experience and providing a welcoming and inclusive work environment.


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