Clerical Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and detail-oriented Clerical Specialist to join our team at the City of Chicago. As a Clerical Specialist, you will be responsible for performing a variety of complex clerical duties for various City departments and offices.
Key Responsibilities:
- Researches and resolves billing issues, including evaluating responsibility for charges and eligibility of garbage services
- Processes various forms and documents, including work orders and applications
- Gathers, tabulates, and maintains statistical data and prepares related reports
- Engages in written or oral correspondence with residents
- Maintains accuracy of accounts, reconciles accounts, and maintains files
- Enters documents, records, and information into computer systems
- Responds to public inquiries about departmental or City programs and services
- Oversees the filing, storage, and maintenance of departmental files
- Coordinates workflow
- Reviews requests for information from departmental records and processes requests in accordance with departmental regulations
Requirements:
- One year of clerical experience or an equivalent combination of training and experience
- Previous customer service work experience handling account discrepancies/inquiries
- Previous work experience in account reconciliation or accounts receivable
- Previous work experience in recordkeeping
- Proficiency using Microsoft Office Software
Preferred Qualifications:
- Previous Customer Request Management System experience
- Previous clerical work experience
Commitment to Diversity:
The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer. We are committed to hiring applicants with diverse experience and providing a welcoming and inclusive work environment.
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