Client Relations Specialist
1 week ago
Career Opportunities with YWCA Metropolitan Chicago
A great place to work.
Job Summary:The Client Relations Specialist is a key member of the FamilyWorks team, responsible for educating visitors about FamilyWorks and agency services, supporting client enrollment and access to services, performing administrative and clerical tasks, and creating an engaging environment that keeps families involved.
Key Responsibilities:- Establish and maintain friendly, compassionate, professional working relationships with individuals receiving services
- Greet all visitors and determine the nature of their business
- Assist with program enrollments, client assessments, and trainings
- Triage incoming calls and walk-in visitors
- Conduct client screenings and provide crisis intervention and support
- Provide administrative support to assigned team members, including scheduling, meeting coordination, data entry, and other general administrative tasks
- Maintain up-to-date records and prepare monthly reports for supervisor on services provided
- A high school diploma or GED with training or education in administrative functions required
- One year of experience in administrative support within a service-oriented environment required
- Skills include the ability to work independently, handle multiple assignments, and communicate effectively
The essential functions of the position require working in an office environment and outdoors. Reasonable accommodations may be made for an incumbent to meet the essential responsibilities of the position.
Work schedule: Monday – Friday, 9:00 am – 5:00 pm; may require work on some evenings and weekends.
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