Program Coordinator and Support Manager

1 week ago

Oakland, California, United States LifeLong Medical Care Full time

Benefits

Compensation: $80k - $90k/year. We provide comprehensive benefits including: medical, dental, vision (covering dependents and domestic partners), generous leave policies with ten paid holidays, Flexible Spending Accounts, and a 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In alignment with LifeLong Medical Care's dedication to ensuring a safe workplace, we have implemented a Mandatory COVID-19 Vaccine Policy aimed at protecting the health of our employees, their families, our patients, visitors, and the broader community from infectious diseases. This policy adheres to all relevant laws and is informed by guidance from the Centers for Disease Control and the California State Public Health Officer. All employees are required to receive COVID-19 vaccinations unless a reasonable medical or religious accommodation is granted.

Key Responsibilities

  • Oversee program case managers, including recruitment, hiring, onboarding, performance evaluation, and disciplinary actions.
  • Facilitate regular case conferences and team meetings in partnership with the clinical supervisor (LCSW) and community collaborators.
  • Coordinate the collection of program data and generate management reports for monitoring and reporting to funding entities.
  • Establish and nurture relationships with external agencies to enhance program referrals and collaborative efforts.
  • Develop and sustain community resources and connections.
  • Ensure the client referral and intake process aligns with contract and funding objectives.
  • Identify and formulate policies, procedures, and workflows to guarantee contract compliance, enhance efficiencies, promote quality, and achieve program objectives.
  • Organize site tours and shadowing opportunities for partners, funders, and prospective staff to showcase SHP programs.
  • Assess training needs and create/manage staff training initiatives.
  • Prepare and submit reports to funders and engage in grant management activities.
  • Oversee purchasing and equipment management to support case management teams and the SHP administrative office.
  • Champion diversity, equity, inclusion, and belonging within the program framework and in support of SHP participants and staff.
  • Perform additional duties as assigned by the supervisor.

Qualifications

Job Requirements

  • 2-3 years of experience delivering community-based support services for individuals facing homelessness or other special needs, particularly those with mental health and substance use challenges.
  • 1-2 years of experience in program planning and management.
  • 1-2 years of supervisory and management experience within a team setting.
  • Proficiency in MS Suite (including MS Teams) and web meeting platforms.
  • Strong written, verbal communication, and organizational skills.

Job Preferences

  • Bachelor's degree in a relevant field (Public Health, Social Work).
  • Familiarity with Clarity (HMIS), Epic, and/or Community Health Record.
  • Experience with the Coordinated Entry System (CES).

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