Bilingual Care Coordination Specialist

2 weeks ago

Brooklyn, New York, United States True Care NY Full time
Company Overview: Empowering Health, Enriching Lives: True Care's Enduring Mission
At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.
Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.
We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.
Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.
At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Job Details:
  • Position Title: Home Care Staffing Coordinator (Bilingual: Spanish)
  • Reports To: Coordination Manager
Job Summary: The Evening Hours On-call Scheduling Coordinator is responsible for coordinating caregiver placement, confirming visits of Home Health Aides, providing coverage for the day-time staff and confirming attendance for all caregivers. He/she is responsible for providing full coverage for the evening period from 2pm-10pm.
Key Responsibilities:
  • Confirm attendance on the call dashboard upon start and end of scheduled visits when no clock in is completed
  • Receive handoff from daytime coordinators to stay up to date on day's attendance needs from morning shift
  • Communicate with family members or patients to ensure caregiver is present for scheduled cases
  • Responsible for Call Dashboard on HHA eXchange, clearing out all missed ins, missed outs and missed calls every day
  • Utilize available resources including Medflyt HHA broadcast messaging to find available aides for last-minute or called-out visits
  • Close the office and lock up ensuring all documentation and information is securely stored
  • Verify services provided per scheduled visits
  • Update visit notes in HHA Exchange for all communications with caregivers
  • Advise caregivers on IVR electronic clock in procedures to ensure compliance
  • Inform caregivers when timesheet is needed to verify services provided
  • Communicate with on-call scheduling coordinator regarding caregivers that are not at their assigned cases
  • Participate in on-call coverage as needed
  • Maintain patient confidentiality and privacy with dignity and respect
  • Engage in patient case conferences, in-service programs, and orientation if needed
  • Communicate with the coordination department daily regarding scheduling, availability, attendance, and assignment
  • Answer telephone, record, and relay messages to appropriate personnel
  • Manage telephone calls in a supportive, reassuring manner for patients, families, physicians, and others
Job Requirements:
  • Bilingual Spanish speaking
  • High School Graduate/ GED equivalent
  • Experience in HHA eXchange is a plus
  • Knowledgeable of basic office software technology
  • Professional, excellent verbal and written communication skills
  • Positive and upbeat attitude/ motivated team player
  • Comfortable locking up and leaving the office in the evenings
About True Care NY:

True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Build the career you want, enjoy a healthy work-life balance, and make a powerful impact as you advance in your role. Our agency is always growing, and we welcome candidates capable of steering the team in a positive direction.

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