Operations Manager for Hospitality Services

2 weeks ago

Hilton Head, South Carolina, United States Marriott Full time
Marriott Operations Manager - Hospitality Services

Job Category:
Rooms & Guest Services Operations

Position Type:
Management

JOB SUMMARY
This role serves as the strategic leader of room operations and assumes the responsibilities of the General Manager when necessary. Key areas of oversight include Front Office, Retail Operations, Recreation Facilities, Housekeeping, and Security Management.

The individual will spearhead the development and execution of departmental strategies while ensuring alignment with the brand's service vision and initiatives.

It is essential to ensure that room operations fulfill the expectations of the target clientele, promote employee satisfaction, drive revenue growth, and optimize the financial performance of the department.


CANDIDATE PROFILE

Education and Experience:


A 2-year degree from an accredited institution in Business Administration, Hospitality Management, or a related field; with a minimum of 4 years of experience in guest services, front desk operations, housekeeping, sales and marketing, or management roles. Alternatively, a 4-year bachelor's degree in a relevant field with at least 2 years of experience in similar areas.


CORE WORK ACTIVITIES

Managing Property Operations:
Collaborating with the Rooms management team to formulate an operational strategy that aligns with the brand's business objectives.
Analyzing guest feedback, satisfaction metrics, and other relevant data to pinpoint areas for enhancement.
Conducting regular inspections of public spaces alongside Engineering and Housekeeping teams.
Regularly touring the property to assess operational needs and identify opportunities for improvement.
Discussing guest feedback and satisfaction results with the leadership team.

Leading Operations Teams:
Ensuring fair and equitable treatment of all employees.
Recognizing and celebrating team successes publicly.
Encouraging a commitment to exceptional service among staff members.

Managing Relationships with Stakeholders:
Participating in meetings with property owners to provide insights into operational and financial performance.

Managing Profitability:
Guiding and supporting the operations team in effectively managing occupancy rates, labor costs, and controllable expenses.

Enhancing the Guest Experience:
Creating an inviting atmosphere in all guest areas that meets or surpasses expectations.
Championing the brand's service vision for product and service delivery.

The salary range for this position is competitive, with additional benefits including a bonus program, comprehensive health care, a 401(k) plan with company matching, an employee stock purchase plan, and various other perks.

Marriott International is committed to equal opportunity employment, promoting a diverse workforce, and fostering an inclusive, people-first culture.

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