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Housekeeping Supervisor
2 months ago
The Floor Supervisor is tasked with overseeing the performance of the Cornerstone Team, ensuring that Housemen maintain cleanliness and orderliness throughout the hotel premises. This role involves coordinating daily housekeeping functions and upholding operational standards within the housekeeping department.
The position also requires ensuring that Room Attendants consistently deliver exceptional guest satisfaction. Regular inspections and floor walks are essential duties of this role.
KEY RESPONSIBILITIES:
- Oversee the efficient operation of the assigned floor, including Housekeepers, Housemen, and Supervisors.
- Monitor the performance of Housemen.
- Conduct inspections of two rooms per Room Attendant.
- Ensure that housekeeping carts are organized and clean.
- Delegate deep cleaning tasks to team members on a daily basis.
- Guarantee that all operations align with brand standards.
- Coordinate special requests from guests, including VIP amenities, and communicate these to the appropriate team members.
- Perform routine inspections of guest rooms to ensure compliance with standards.
- Address guest inquiries promptly and effectively.
- Implement lost and found procedures, emphasizing their importance.
- Represent team needs to other hotel departments.
- Adhere to hotel security, fire regulations, and health and safety legislation, ensuring staff awareness of these rules.
- Assist in training new hires to meet established standards.
- Organize carts at the end of shifts.
- Support the hotel housekeeping staff in maintaining brand standards.
- Guide, direct, and motivate Cornerstone Housekeepers, setting performance standards and monitoring outcomes.
- Communicate effectively with hotel supervisors, peers, and subordinates through various channels.
- Manage schedules based on hotel demand.
- Notify the Cornerstone Operations Director of any no-shows or issues.
- Minimum of 1 year of relevant work experience.
- At least 1 year of supervisory experience.
- Availability to work as scheduled, including weekends.
SHIFT: Requires availability on days and weekends.
WORK TYPE: Full-time
SHIFT DETAILS:
- 8-hour shift.
- Do you have your own transportation or public?
- Are you available to work any day of the week, including weekends?
- How many years of experience do you have as a Housekeeping Supervisor?