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Operations Manager

2 months ago

Hilton Head, South Carolina, United States Towne Family of Companies Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at Towne Family of Companies. The successful candidate will be responsible for managing daily operational activities, ensuring smooth and efficient functioning of the organization.

Key Responsibilities
  • Operational Management: Manage daily operational activities to ensure the organization runs smoothly and efficiently.
  • Process Improvement: Monitor workflow and processes, adjusting as needed to optimize performance.
  • Customer Service: Provide the highest level of customer service to our guests and homeowners.
  • Property Maintenance: Ensure rental properties are in excellent condition for guest and owner arrivals by maintaining daily inspections, maintenance, and cleaning of units.
  • Issue Resolution: Resolve guest and owner issues through creative thinking, communication, research, and punctual follow-up.
  • Staff Supervision: Supervise and lead operational staff, including hiring, training, and evaluating team members.
  • Performance Management: Set performance goals and objectives for staff, providing guidance and support to achieve the goals.
  • Team Collaboration: Foster a positive work environment and promote team collaboration.
  • Office Participation: Daily participation in the office setting to ensure the operation of the company runs smoothly, efficiently, and that all guests are satisfied.
  • Process Analysis: Analyze current operational processes and identify opportunities for improvement.
  • Best Practices: Work with the Director of Operations to implement and maintain best practices to enhance efficiency, productivity, and quality.
  • Operational Efficiency: Develop and execute plans to streamline operations and reduce waste.
  • Financial Management: Assist the Director of Operations in the management of operational budgets, ensuring cost control and financial efficiency.
Requirements
  • Experience: Experience in the vacation rental industry in an operations management or a similar role.
  • Computer Skills: Strong computer skills and proficient in Word and Excel.
  • Leadership Skills: Strong leadership and team management skills.
  • Customer Service Skills: Excellent customer service skills.
  • Communication Skills: Excellent written and oral communication skills.
  • Transportation: Must have a valid driver's license and reliable transportation.
  • Availability: Must be available to work weekends, holidays, and evenings.
Preferred Qualifications
  • Field Experience: Experience within the field preferred.
  • Education: Bachelors degree preferred.
  • Licensed Property Manager: Licensed Property Manager.
Physical Requirements
  • Communication: Express or exchange ideas by means of the spoken word via email and verbally.
  • Physical Demands: Exert 10+ pounds of force occasionally, use your arms and legs, and sit most of the time.
  • Vision: Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
  • Environmental Conditions: Subject to internal and external environmental conditions.