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Operations Manager

2 months ago

Hilton Head, South Carolina, United States Towne Family of Companies Full time
Job Summary

We are seeking a highly skilled Operations Manager to join our team at Towne Family of Companies. As an Operations Manager, you will be responsible for overseeing the daily operational activities of our beach properties, ensuring smooth and efficient functioning of the organization.

Key Responsibilities
  • Manage daily operational activities to ensure seamless execution of tasks and projects.
  • Monitor workflow and processes, identifying areas for improvement and implementing changes to optimize performance.
  • Provide exceptional customer service to our guests and homeowners, ensuring their needs are met and exceeded.
  • Ensure rental properties are in excellent condition for guest and owner arrivals by conducting regular inspections, maintenance, and cleaning of units.
  • Resolve guest and owner issues through effective communication, research, and timely follow-up.
  • Supervise and lead operational staff, including hiring, training, and evaluating team members.
  • Set performance goals and objectives for staff, providing guidance and support to achieve the goals.
  • Foster a positive work environment and promote team collaboration.
  • Participate in daily office activities to ensure the smooth operation of the company and satisfaction of our guests.
  • Analyze current operational processes and identify opportunities for improvement.
  • Work with the Director of Operations to implement and maintain best practices to enhance efficiency, productivity, and quality.
  • Develop and execute plans to streamline operations and reduce waste.
  • Assist the Director of Operations in the management of operational budgets, ensuring cost control and financial efficiency.
Requirements
  • Experience in the vacation rental industry in an operations management or a similar role.
  • Strong computer skills and proficiency in Word and Excel.
  • Excellent leadership and team management skills.
  • Excellent customer service skills.
  • Strong leadership and management skills.
  • Excellent written and oral communication skills.
  • Valid driver's license and reliable transportation.
  • Availability to work weekends, holidays, and evenings.
Preferred Qualifications
  • Experience within the field.
  • Bachelor's degree.
  • Licensed Property Manager.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job.

  • Express or exchange ideas by means of the spoken word.
  • Exert 10+ pounds of force occasionally.
  • Use your arms and legs.
  • Sit most of the time.
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.