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Patient Services Coordinator

2 months ago

Scottsdale, Arizona, United States Women's Health Arizona Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Women's Health Arizona. The ideal candidate will have excellent communication skills, a passion for providing exceptional customer service, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Greet patients in a courteous and professional manner, verifying demographic and insurance information, and updating records as necessary.
  • Schedule patient appointments accurately, ensuring appropriate time slots and provider availability, and coordinate scheduling of follow-up appointments, referrals, and diagnostic tests as directed by healthcare providers.
  • Verify patient insurance coverage, eligibility, and benefits using electronic systems or contacting insurance carriers, and obtain pre-authorizations and referrals for procedures and services as required by insurance plans.
  • Answer incoming calls and respond to patient inquiries in a timely and professional manner, providing information regarding appointment scheduling, practice policies, and services offered.
  • Assist with administrative tasks, such as filing, faxing, scanning, and organizing medical records, and maintain cleanliness and organization of the front desk area and waiting room.
Requirements
  • High school diploma or equivalent required; Associate's degree or certification in healthcare administration preferred.
  • Minimum of 1-2 years of experience in a customer service or administrative role, preferably in a healthcare or medical office setting.
  • Excellent customer service skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
  • Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment.
  • Proficiency in using computer software applications, electronic health records (EHR) systems, and office equipment.
  • Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Compassionate and empathetic attitude towards patients and their families.