Patient Services Coordinator

3 days ago


Scottsdale, Arizona, United States Women's Health Arizona Full time

Job Summary

The Patient Service Representative will be responsible for providing exceptional customer service to patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience at Women's Health Arizona.

Key Responsibilities:

  • Patient Check-In and Check-Out: Greet patients in a courteous and professional manner, verify patient demographic and insurance information, and assist with completing registration forms.
  • Appointment Scheduling: Schedule patient appointments accurately, ensuring appropriate time slots and provider availability, and coordinate scheduling of follow-up appointments and referrals.
  • Insurance Verification and Authorization: Verify patient insurance coverage, eligibility, and benefits, and obtain pre-authorizations and referrals for procedures and services as required by insurance plans.
  • Patient Communication: Answer incoming calls, respond to patient inquiries, and provide information regarding appointment scheduling, practice policies, and services offered.
  • Administrative Support: Assist with administrative tasks, such as filing, faxing, scanning, and organizing medical records, and maintain cleanliness and organization of the front desk area and waiting room.

Requirements:

  • High school diploma or equivalent required; Associate's degree or certification in healthcare administration preferred.
  • Minimum of 1-2 years of experience in a customer service or administrative role, preferably in a healthcare or medical office setting.
  • Excellent customer service skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
  • Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment.
  • Proficiency in using computer software applications, electronic health records (EHR) systems, and office equipment.
  • Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Compassionate and empathetic attitude towards patients and their families.


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