Patient Care Coordinator

4 weeks ago


Scottsdale, Arizona, United States VFP Pharmacy Group Full time
Job Summary

VFP Pharmacy Group is seeking a highly skilled Patient Care Coordinator to join our team. As a key member of our pharmacy operations team, you will play a critical role in ensuring the delivery of exceptional patient care and services.

Key Responsibilities
  • Deliver superior customer service and work professionally in a pharmacy environment
  • Interact professionally with pharmacists, medical providers, consultants, and other staff
  • Accurately obtain and enter patient information, including shipping, insurance, and payment information
  • Escalate complex claims to the Call Center Technician representatives for appropriate action
  • Exercise good team collaboration to ensure order timeliness, quality, and service metrics are routinely achieved
  • Bring a winning attitude to work each day
  • Collaborate with members of health disciplines in the interest of the patient's healthcare
  • Refer patients to available resources in a timely manner
Requirements and Preferences
  • High School Diploma or equivalent
  • Must be available to work Monday through Friday, rotating 9:30-6, 10:30-7, and 11:30-8 with occasional holidays and rotating weekends
  • Minimum 1-3 years of call center experience, preferably in healthcare, insurance, or specialty pharmacy setting
  • Strong working knowledge of HIPAA and other pertinent and applicable laws and regulations surrounding pharmacy and patient care
  • Strong technical knowledge of pharmacy processing systems and phone systems, preference for mechanical knowledge of NewLeaf, Shoretel, Telax, Leaflet, and PCARE
  • Ability to problem solve, think critically, and improve workflow procedures
  • Proven track record for handling large volumes of inbound and outbound calls in a quality, compliant, and patient-centric fashion
  • Next-level compassion and empathy required to assist sensitive patient populations
  • Ability to think holistically and continuous improvement mindset is essential
  • Excellent verbal and written communication skills required
  • Strong organizational skills, attention to detail, and problem-solving skills
  • Ability to multi-task
  • Strong interpersonal, communication, and organizational skills required

VFP Pharmacy Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.


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