Pediatric Dental Patient Care Coordinator
4 weeks ago
As a Pediatric Dental Patient Care Coordinator at TN Specialty Dental Services, PLLC, you will play a vital role in ensuring a seamless and delightful experience for our patients. You will be the first point of contact for our patients and their families, responsible for creating a warm and welcoming atmosphere while efficiently managing administrative tasks.
Key Responsibilities:
Patient Engagement:
Greet patients and visitors with a friendly demeanor, ensuring a positive first impression.
Provide exceptional customer service by addressing patient needs and concerns promptly, making them feel valued and comfortable throughout their visit.
Appointment Scheduling:
Manage the appointment calendar by scheduling follow-up appointments, adapting to unique needs or requests of patients or parents.
Communication:
Effectively communicate with patients, families, and team members in person, over the phone, and through email and text to address inquiries, concerns, and scheduling needs.
Patient Education:
Provide basic information about dental treatments and procedures, as well as triaging dental emergencies via phone.
Dental Treatment Presentation:
Clearly present and explain proposed dental treatments and procedures to patients and/or parents, addressing questions and concerns to ensure understanding and comfort with the treatment plan.
Financials:
Handle financial transactions and assist with payment plans as needed.
Problem Solving:
Address and resolve patient concerns or issues in a professional and empathetic manner.
Work-Life-Culture:
We believe work should be a place you enjoy coming into each morning. We strive to create community within our practice, offering opportunities for engagement, such as team lunches, themed dress-up days, and more. Additional benefits include a supportive team environment, opportunities for professional development, and access to advanced orthodontic training and technology.
Compensation Package:
In addition to an hourly rate, we offer a comprehensive benefits package, including affordable health, dental, and vision insurance options, FSA/HSA, short/long-term disability options, 401(k) with up to 4% matching, paid time off, and paid holidays. Uniforms are provided, and we offer free pediatric dental care for immediate family members after 90 days and free orthodontic treatment for employees and immediate family members after one year. A practice-wide monthly bonus structure is also in place.
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