Surgical Patient Care Coordinator
3 days ago
CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.
Responsibilities:- Schedule initial consultations, following the strategic steps outlined in the Patient Care Specialist Guide to discuss patient goals, surgical timelines, and financial budgets.
- Greet and room new patients at their consultations, ensuring a smooth experience by adhering to the new consult flow in the Patient Care Specialist Guide.
- Present detailed surgical quotes to patients, addressing any questions or concerns.
- Manage patient inquiries, follow up with leads, and track their progress using CRM lead management software.
- Oversee the preoperative process, including scheduling Preoperative appointments and creating comprehensive Preoperative Checklists & Packets (both electronic and hard copies) for patients.
- Order necessary labs and preoperative testing, ensuring timely and accurate results.
- Send Surgery Scheduling Forms, lab results, and consult notes to the surgical center to ensure seamless coordination.
- Manage all aspects of patient payments, ensuring accuracy and timeliness.
- Input and facilitate the submission of prescription medications, coordinating with pharmacies and patients as needed.
- Assist in ordering medical supplies and surgical garments, ensuring availability for upcoming procedures.
- Take and upload patient before-and-after photos, maintaining a visual record of their progress.
- Maintain patient charts with up-to-date medical records and thorough documentation, ensuring compliance with clinic policies and regulatory standards.
- Follow up with patients' post-surgery to provide support, address any concerns, and gather feedback to enhance their experience.
- Encourage and facilitate patient reviews to contribute to the clinic's reputation for excellence.
- Handle incoming calls with professionalism and empathy, providing accurate information and directing inquiries to the appropriate team members.
- Implement and manage sales strategies to drive revenue and contribute to the growth of the center.
- Minimum of 2-3 years of experience in a healthcare setting, preferably within a plastic surgery or dermatology practice.
- Exceptional organizational and multitasking abilities.
- Strong interpersonal and communication skills, with the ability to provide compassionate care.
- Proficiency in Microsoft Office and electronic medical records (EMR) systems.
- Knowledge of patients' rights and medical legal aspects for release of information.
- Familiarity with medical terminology, particularly in the areas of plastic surgery and dermatology.
- Ability to maintain patient confidentiality and uphold the highest standards of ethical practice.
- Ability to work independently and as part of a team.
- Commitment to providing exceptional patient care and service.
- 401K with company match.
- PTO.
- Medical, Dental, Vision and additional insurances.
- Much more.
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