Surgical Patient Care Coordinator
4 weeks ago
CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella.
We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.
We are seeking a Patient Care Coordinator for the surgical team of one of our partnered clinics in the Greater Phoenix metropolitan area.
The Patient Care Coordinator will be responsible for providing exceptional patient care by coordinating and managing all aspects of the surgical patient's experience.
This role involves initial consultation, scheduling surgeries, facilitating communication between patients and our providers, and ensuring a seamless experience from pre-operative consultations through post-operative care.
Experience in a sales position within a plastic surgery or aesthetics clinic will be preferred.
Key Responsibilities:
- Schedule initial consultations and follow up with leads
- Manage patient inquiries and track progress using CRM lead management software
- Order necessary labs and preoperative testing
- Send Surgery Scheduling Forms, lab results, and consult notes to the surgical center
- Assist in ordering medical supplies and surgical garments
- Take and upload patient before-and-after photos
- Maintain patient charts with up-to-date medical records and thorough documentation
- Follow up with patients' post-surgery to provide support and gather feedback
Requirements:
- Minimum of 2-3 years of experience in a healthcare setting, preferably within a plastic surgery or dermatology practice
- Strong interpersonal and communication skills, with the ability to provide compassionate care
- Proficiency in Microsoft Office and electronic medical records (EMR) systems
- Knowledge of patients' rights and medical legal aspects for release of information
- Familiarity with medical terminology, particularly in the areas of plastic surgery and dermatology
What We Offer:
- Medical, Dental, Vision and additional insurances
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