Member Experience Specialist

6 days ago


Boston, Massachusetts, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities, including:
    • Answering phone calls in a friendly manner and assisting callers with various questions.
    • Checking members into the system.
    • New member sign-up.
    • Providing tours to prospective members.
    • Facilitating updates to member accounts.
    • Responding to member questions and concerns in a timely and professional manner, escalating as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • Current CPR Certification required.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Benefits
  • Eligible for bi-weekly team bonus and monthly mystery shop bonuses.
  • FREE Black Card membership after 30 days of employment.
  • Full-time eligible for 50% company-paid benefits after 90 days of employment, including medical, dental, vision, and paid personal time.


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