Member Experience Specialist
6 days ago
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities, including:
- Answering phone calls in a friendly manner and assisting callers with various questions.
- Checking members into the system.
- New member sign-up.
- Providing tours to prospective members.
- Facilitating updates to member accounts.
- Responding to member questions and concerns in a timely and professional manner, escalating as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
- Strong listening skills, with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- Current CPR Certification required.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Eligible for bi-weekly team bonus and monthly mystery shop bonuses.
- FREE Black Card membership after 30 days of employment.
- Full-time eligible for 50% company-paid benefits after 90 days of employment, including medical, dental, vision, and paid personal time.
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