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Workplace Experience Specialist

3 months ago

Boston, Massachusetts, United States Robin Full time

About Robin:

Robin is the leading hybrid workplace experience platform. Since 2014, we've empowered people to do their best work by building tech solutions that fuel vibrant workplace experiences, from industry-leading desk booking and room booking to streamlined visitor management. Today, we are laser-focused on helping companies reimagine office spaces using their own office data points. Robin distills data into action-oriented and automated insights based on that information. Understand the workplace so you can optimize it and up-level team collaboration.

Hybrid Work. We believe in creating a workplace environment where magic happens, where the best work gets done when employees have the best of both worlds. As our teams value the energy of in-person collaboration and the productivity of heads-down remote work, we ask our Robinauts to come into the office at least two days a week, so we can live by our customers' experiences and address pain points to make our product even better.

Please note that no relocation or sponsorship opportunities exist for this role, and that the candidate must be based in or be willing to travel to our Boston Office in the Seaport until December 2024 where we will then move our office to Downtown Boston. We expect this person to be in the office 4 days per week.

We're looking for an inspiring Workplace Experience Specialist to join our People team focused on being a key ambassador of our company culture, embodying our values in every aspect of their role. This person will craft an environment that not only meets the practical needs of our team but also fosters a sense of belonging, creativity, and shared purpose. By seamlessly coordinating logistics, managing communication, and thoughtfully designing our workspace, they will ensure that our physical environment is a true reflection of who we are and what we stand for. As we embark on this exciting journey, in a new office space, this individual will play a vital role in creating a space that inspires our team, enhances productivity, and strengthens collaboration, all while staying deeply aligned with our core values.

This role is interesting because you will:

Office Operations:

  • Utilize Robin analytics and data to manage the dynamic utilization of collaboration spaces, shared seating, assigned seating, and amenity spaces to meet the needs of our teams.
  • Own vendor relationships, acting as the main point of contact for building management, and oversee service quality.
  • Maintain office spaces, ensuring meeting rooms, office supplies, and kitchen areas are fully stocked and functional.

Strategy and Engagement:

  • Act as the main point of contact for all in-office interviews, new hires' first days and customer visits, ensuring all people have a world-class experience in our space.
  • Help shape and execute the company's workplace strategy and philosophy, aligning with Robin's overall business objectives.
  • Support aspects of the employee experience, focusing on internal events, programs, and employee satisfaction.

Administration & Communications:

  • Plan, create, and share key workplace communications and announcements to keep employees informed and engaged while fostering strong relationships.
  • Act as a central point of contact for remote employees, facilitating communication and support across the organization.
  • Process and monitor all office related expenses, including managing invoices and budgeting.

Hospitality & Team Events:

  • Plan, host, and support a diverse range of in-office events that drive attendance and foster a sense of community and inclusiveness.
  • Organize and execute company and executive team events such as monthly gatherings, annual kickoffs, board meetings, and executive team offsites.
  • Liaise with internal and external vendors, suppliers, and service providers to ensure timely delivery and quality of services, including cleaning, maintenance, and security.

You are qualified if you have:

  • Multiple years of experience in office management, workplace experience, or a similar role.
  • Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
  • Excellent communication and interpersonal skills, with a customer service oriented approach.
  • Proficiency in data analytics tools and software for workplace management (e.g., Robin).
  • Ability to work independently and as part of a cross functional team, fostering collaboration and teamwork.

Preferred Skills:

  • Experience in developing and executing workplace strategies that enhance employee engagement and satisfaction.
  • Familiarity with best practices in office operations, vendor management, and event planning.
  • Strong problem solving skills and the ability to troubleshoot issues effectively.

How our values show up in this role:

  • Drive: You are action oriented and are able to take on responsibilities with urgency and high energy.
  • Innovate: You can form solutions to hard problems from your past experiences and new learnings here at Robin.
  • Adapt: You will be able to keep projects moving forward even if you don't have all the answers yet.
  • Unite: You value different perspectives and can integrate new ideas with your own past experiences.

Benefits:

Medical & Dental Insurance through Blue Cross Blue Shield covered at 85% for employee and family members.

Vision Insurance offered through EyeMed

Company sponsored 401k with up to a 3% match

Incentive Stock Options

100% Paid Parental Leave

Flexible vacation time (that we actually use)

12 company holidays

Perks:

Professional Development Stipend

Talent Referral Program

Recognition perks

Annual company kickoff in Boston

In-Office Commuter Stipend

We Celebrate Diversity

Robin is committed to creating a workplace that reflects the world around us. We believe that the key to good work is empowering our people and we know that diversity and inclusion are a large part of this equation. Our realities shape our everyday experiences and it's our responsibility to our employees, our customers and our communities to address the issues with workplace representation. Robin does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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