Fitness Center Member Support

2 weeks ago


Boston, Massachusetts, United States Planet Fitness Full time

Become a Vital Part of Our Team as a Customer Engagement Specialist

We are on the lookout for a personable and dependable individual to become a part of our team at Planet Fitness. In the role of Customer Engagement Specialist, you will play a crucial role in delivering outstanding service to our members, potential members, and visitors.

Core Responsibilities:

  • Welcome members, potential members, and visitors with a friendly demeanor
  • Assist with front desk operations, including handling phone calls and checking in members
  • Conduct tours for prospective new members
  • Address member questions and concerns in a timely and professional manner
  • Ensure the cleanliness and orderliness of the facility

Qualifications:

  • Experience in customer service is preferred
  • Basic computer proficiency
  • Enthusiasm for fitness and wellness
  • Positive mindset and excellent communication abilities
  • CPR Certification is mandatory
  • High School diploma or equivalent is required

Physical Requirements:

  • Ability to stand and walk for extended periods
  • Capability to lift up to 50 lbs occasionally
  • Possible exposure to cleaning chemicals

Perks:

  • Team bonuses and monthly performance incentives
  • Complimentary Black Card membership after 30 days
  • Company-sponsored benefits for full-time staff after 90 days

If you are passionate about fitness and dedicated to providing exceptional customer service, we would be eager to connect with you.



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