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Member Experience Associate

2 months ago

Boston, Massachusetts, United States Industrious Full time
About the Role

We are seeking a highly skilled and enthusiastic Member Experience Associate to join our team at Industrious. As a key member of our hospitality team, you will be responsible for creating a welcoming and productive environment for our members.

Key Responsibilities:

  • Provide exceptional customer service to members, ensuring their needs are met and exceeded.
  • Manage the day-to-day operations of the office, including inventory management, supply ordering, and event planning.
  • Build strong relationships with members, understanding their needs and preferences to deliver tailored experiences.
  • Assist with IT and technical issues, ensuring seamless operations and minimizing downtime.
  • Participate in local marketing events to promote our services and build brand awareness.
  • Collaborate with the community manager to ensure a smooth onboarding process for new members.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Proactive and organized, with a focus on delivering exceptional customer experiences.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach.
  • Basic technical skills, including proficiency in IT and software applications.
  • Passion for delivering exceptional customer experiences and building strong relationships.

What We Offer:

  • A competitive hourly compensation package, with opportunities for growth and development.
  • A comprehensive benefits bundle, including health insurance, paid time off, and professional development grants.
  • A dynamic and supportive work environment, with opportunities to collaborate with a talented team.
  • A chance to be part of a rapidly growing company, with a focus on innovation and excellence.