Airport Wheelchair Operations Supervisor
6 days ago
Bags Inc. is seeking a highly skilled Airport Wheelchair Operations Supervisor to oversee the wheelchair operation at our airport facility. As a key member of our team, you will be responsible for ensuring that all passengers requiring assistance are provided with exceptional service.
Key Responsibilities- Wheelchair Operation Oversight: Ensure that wheelchair operations are conducted in a manner that exceeds customer expectations.
- Passenger Assistance: Assist passengers by pushing them in a wheelchair to and from their arrival/departure gate, and assist with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations.
- Communication and Customer Service: Maintain a friendly and positive attitude, and be attentive to each passenger's individual needs. Communicate effectively and clearly with passengers, and ask each passenger the necessary safety and security questions.
- Reporting and Record-Keeping: Complete any necessary wheelchair or incident reports, and follow dispatcher gate orders.
- Team Collaboration: Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
- Age and Authorization: Must be at least 18 years of age, and be authorized to work in the United States.
- Background and Drug Screen: Must be able to clear a background and drug screen.
- Experience and Skills: At least one year of supervisory experience, and airline experience preferred. Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300lbs up and down inclines throughout the shift. Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
- Training and Certification: Complete all required training, including airport compliance, and be able to obtain an airport badge.
Employees are expected to present a professional business-like image at all times. This includes dressing, grooming, and personal hygiene that is consistent with the company's business standards.
- Dress Code: Clean and well-maintained approved uniforms must be worn on shift.
- Grooming: For all male employees, a fully grown in, well-maintained mustache, beard, or goatee is permitted. No visible tattoos or body piercings are allowed.
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Portland, Oregon, United States Bags Inc. Full timeJob SummaryBags Inc. is seeking a highly skilled Airport Wheelchair Operations Supervisor to join our team. As a key member of our airport operations team, you will be responsible for overseeing the wheelchair operation at our airport facility, ensuring that all passengers requiring assistance are provided with exceptional service.Key...
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