Customer Success Specialist

2 weeks ago

Port Chester, New York, United States Whitsons Culinary Group Full time
Job Summary

The Customer Success Specialist will play a pivotal role in ensuring our customers' satisfaction and success throughout their journey with our products and services. This position requires a strong focus on building long-lasting relationships with clients, understanding their needs, and providing exceptional support and assistance.

Key Responsibilities
  • Customer Onboarding and Adoption: Guide new customers through the onboarding process, ensuring a smooth and seamless transition to our products and services.
  • Relationship Building and Communication: Develop strong relationships with key customer stakeholders, such as decision-makers, end-users, and project managers, to understand their goals and challenges.
  • Customer Support and Issue Resolution: Respond promptly to customer inquiries and concerns, providing timely and effective resolutions to any issues that arise.
  • Product Training and Guidance: Conduct training sessions, webinars, and workshops to empower customers to make the most of our products and optimize their performance.
  • Customer Health Monitoring and Retention: Monitor customer health metrics, track usage patterns, and identify any signs of churn or dissatisfaction.
  • Customer Feedback and Product Improvement: Gather customer feedback on products and services, conveying this information to the product development team for continuous improvement.
Requirements
  • Education: High School Diploma Required, Associate Degree preferred.
  • Computer Skills: Proficiency in all Microsoft Office applications is required, with the ability to learn new programs easily and quickly.
  • Other Qualifications, Experience and Competencies: Proven experience in a customer-facing role, strong interpersonal and communication skills, problem-solving skills, and a results-driven mindset.
Work Environment

The work environment is primarily office-based, with occasional travel to production facilities and other work sites. The noise level in the work environment is moderate to loud.

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