IT Support Specialist

4 weeks ago


Port Washington, New York, United States K2 Staffing Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at K2 Staffing. The successful candidate will have a strong background in business desktop and server technologies, including Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Key Responsibilities
  • Provide front-line technical support to customers via phone and email
  • Escalate complex issues to senior technicians as needed
  • Manage tickets through the ticketing system until closure
  • Perform password resets, IP phone setup, PC setup, and IT equipment installation
  • Assist the onsite technical lead with various IT-related projects
  • Support new user onboarding
Requirements
  • 2+ years of experience in a similar role, such as IT help desk, IT desktop support, or IT support analyst
  • Preferably certified in A+, Security+, Network+, or equivalent
  • Experience working with ticketing software, such as Autotask or Connectwise
  • Knowledge of RMM solutions, such as Kaseya or Datto
  • Excellent customer service and communication skills
  • Reliable work ethic

Employment Type: Full-time Location: North Nassau, NY



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