Customer Success Specialist

4 weeks ago


Port Chester, New York, United States Whitsons Culinary Group Full time
Customer Success Specialist Job Description

At Whitsons Culinary Group, we are seeking a highly skilled Customer Success Specialist to join our team. The successful candidate will play a crucial role in ensuring our customers' satisfaction and success throughout their journey with our products and services.

Key Responsibilities:
  • Guide new customers through the onboarding process, ensuring a smooth and seamless transition to our products and services.
  • Educate clients on the features and functionalities of our products, helping them understand how to best leverage the solutions to meet their specific needs.
  • Manage the X3 system sales orders.
Requirements:
  • Proven experience in a customer-facing role, such as customer success, account management, or customer support, preferably within the manufacturing industry.
  • Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
  • Problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
What We Offer:
  • A competitive salary range of $18-20 per hour.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

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