Client Services Associate
1 week ago
Job Overview
Position: Customer Service Representative
Company: MMC Group
Job Category: Call Center
Available Positions: 47
Compensation: $16.50 per hour
Role Summary:
The Customer Service Representative will operate within a dynamic and high-volume inbound call center, providing essential support to customers utilizing state-funded programs.
Key Responsibilities:
- Assist customers with inquiries related to account management, billing, violations, and tolls.
- Research and resolve customer issues in accordance with program guidelines.
- Provide information on various state-funded programs using training materials and online resources.
- Manage call durations while adhering to established productivity and quality benchmarks.
- Handle customer disputes and inquiries effectively to ensure satisfaction.
- Perform necessary transactions and maintain accurate internal documentation.
- Meet or exceed minimum performance standards for accuracy and productivity.
- Update customer accounts in strict compliance with departmental policies.
Qualifications:
- Minimum of 1 year of experience in customer service (retail or call center).
- Proficient in general computer and internet skills.
- High School Diploma or equivalent required.
Work Schedule:
Training will occur Monday through Friday during standard business hours. Flexibility to work various shifts, including weekends, is required.
Note: Please ensure you have an account to proceed with the application process.
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