Client Relations Associate

1 week ago


Staten Island, New York, United States Teleperformance USA Full time

Position Overview:

The role of a Customer Engagement Representative is increasingly vital as businesses enhance their interactions through various digital platforms. This position focuses on addressing customer inquiries, proposing effective solutions, and guiding users through the functionalities of our services to ensure high satisfaction levels with our offerings.

Key Qualifications:

  • Demonstrated customer service expertise; a solutions-oriented mindset, ability to manage multiple tasks, and a genuine passion for enhancing customer experiences.
  • Previous experience in customer-focused environments, consulting, or operational roles.
  • Proficient in following established processes and collaborating effectively within a team setting.
  • Exceptional written and verbal communication skills in both native and English languages.
  • Basic proficiency in computer operations.

Preferred Qualifications:

  • Experience in handling inbound calls, emails, and chat support is advantageous.
  • Strong grammar and typing accuracy with a background in business communication.
  • Ability to maintain composure when addressing challenging situations.
  • High cultural awareness and understanding of the socio-political landscape relevant to the supported market.
  • Flexibility in adapting to changing schedules.

Core Responsibilities:

  • Efficiently resolve customer inquiries through inbound calls, emails, or live chat.
  • Assess customer needs and assist them in navigating specific features and functionalities of our platform.
  • Conduct follow-ups with customers to ensure their technical issues are adequately addressed.
  • Maintain a comprehensive understanding of our products and community standards.
  • Utilize market insights to identify scalable solutions that enhance customer support.
  • Spot inefficiencies in workflows and propose actionable solutions.
  • Collect, analyze, and leverage relevant data to enhance the overall user experience.
  • Identify trends and patterns, escalating issues that fall outside company policy to the global team.


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