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Client Support Specialist

2 months ago

Staten Island, New York, United States Project Redirect Full time
Job Overview

Salary: 50,000

Position Summary:
The ideal candidate will deliver a comprehensive suite of on-site, individualized, strengths-based support services to a caseload of approximately 20-25 clients, aiming to empower individuals to lead meaningful lives within the community. The Client Support Specialist will engage in counseling, client assessments, case management, and follow-up services. This role requires collaboration with team members to address the needs of clients and achieve program objectives while upholding the organization's core values and mission.


Key Responsibilities:

The Client Support Specialist is accountable for, but not limited to:

  • Conducting initial assessments and responding to urgent needs appropriately.
  • Utilizing assessment tools to identify support service requirements and making timely referrals.
  • Introducing clients to the program, outlining requirements and potential outcomes.
  • Developing an Independent Living Plan (ILP) in collaboration with other service providers to ensure comprehensive support.
  • Assisting clients in accessing Public Assistance as needed.
  • Completing psychosocial evaluations within the first month of engagement.
  • Monitoring and tracking client progress regularly.
  • Encouraging clients to actively participate in their planning and goal-setting processes.
  • Facilitating regular meetings with clients to discuss challenges and achievements.
  • Connecting clients with job development resources when appropriate.
  • Referring clients to relevant resources to support their goals.
  • Meeting with clients to address various issues, enhancing their capacity for long-term self-sufficiency.
  • Maintaining detailed client records, including conversations, warnings, and progress documentation.
  • Ensuring confidentiality in all client case records.
  • Reporting critical incidents promptly to the appropriate supervisory personnel.
  • Collaborating with other specialists to assess client readiness for employment and housing opportunities.
  • Treating all clients, visitors, and colleagues with respect and dignity.
  • Providing ongoing case management and counseling for a year following the client's transition.
  • Building and maintaining relationships with other programs and units within the organization to facilitate inter-agency referrals.

Qualifications:

To be considered for this role, candidates should possess:

  • A Bachelor's degree in Social Work, Psychology, Sociology, or a related field with a minimum of 2 years of direct social service experience.
  • An Associate degree in Human Services or a related field with at least 4 years of direct social service experience.
  • A High School Diploma or equivalent with 8 or more years of direct social service experience.
  • Strong interpersonal skills, demonstrating compassion and firmness while maintaining confidentiality.
  • Knowledge of community resources and support services.
  • Problem-solving abilities, decision-making skills, and conflict resolution capabilities.
  • Fluency in English; proficiency in Spanish is an advantage.
  • The ability to remain calm in crisis situations.
  • A proven track record of effective collaboration with diverse groups.
  • Strong organizational skills, attention to detail, and efficiency in task management.
  • Maturity, integrity, and sound judgment in all professional interactions.