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Client Support Specialist
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at PLS Financial Services. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our financial products and services, and ensuring compliance with all regulatory requirements.
Key Responsibilities
- Provide outstanding customer service to ensure repeat business and drive customer satisfaction
- Promote our financial products and services to current and potential customers, identifying opportunities to increase sales and revenue
- Ensure all transactions are completed in compliance with federal, state, and local regulations, maintaining the highest standards of accuracy and attention to detail
- Follow company policies and procedures, maintaining a safe and organized work environment
- Maintain a balanced cash drawer, accurately processing transactions and handling cash
- Use multiple computer applications to access information and process transactions, staying up-to-date with the latest technology and systems
- Resolve customer complaints or refer complaints to the Store Manager for resolution, ensuring customer satisfaction and loyalty
- Maintain a safe, organized, and clean environment, adhering to company standards and expectations
- Perform other duties as instructed by management, contributing to the success and growth of PLS Financial Services
Requirements
- Previous customer service experience in industries such as financial services, retail, or hospitality is preferred
- Ability, willingness, and comfort to engage with customers, building strong relationships and trust
- Strong verbal communication skills, with the ability to articulate complex information in a clear and concise manner
- Ability to drive sales, identifying opportunities to increase revenue and growth
- Exceptional attention to detail and ability to multi-task, prioritizing tasks and managing time effectively
- Professional appearance and demeanor, maintaining a positive and respectful attitude
- Able to work flexible hours, including early morning, evenings, weekends, and holidays, as required
- English fluency is required, with English/Spanish bilingualism a plus
- Ability to sit and/or stand for long periods of time, with the ability to lift 15 lbs and work in restrictive spaces
Benefits
Eligible employees enjoy a comprehensive benefits package, including medical/dental/vision, 401k, vacation, opportunities for advancement, and on-going training available.
Pay
The approximate hourly wage range for the Customer Service Representative in New York is between $16.00 and $17.00.
Core Values
We strive to demonstrate our Core Values in all positions at PLS Financial Services:
- Communication
- Customer Focus
- Integrity and Trust
- Teamwork
- Results
