Crisis Support Transition Specialist

1 week ago

Tempe, Arizona, United States La Frontera Center Inc. Full time
Job Overview

About Us:

La Frontera Center Inc. is a prominent non-profit organization committed to delivering essential community services and resources in the realm of behavioral health counseling, crisis intervention, and suicide prevention. Our mission has been steadfast since our inception in 1987, and we proudly uphold our status as an EEO/AA Employer.

Role Summary:

The Crisis Transition Navigator (CTN) is responsible for assisting Non-Title XIX and Title XIX-Non-SMI Adults who have engaged with the Maricopa County crisis system. The CTN acts as a vital link to ongoing support services by coordinating and overseeing RBHA/Community-based resources, ensuring that individuals receive the necessary assistance following a crisis. The primary objective of the CTN is to empower individuals who are willing and capable of providing informed consent to access post-crisis services that address their needs for food, housing, financial stability, and support systems.

Key Responsibilities:

  • Engage with individuals utilizing crisis services in the community as referred by designated crisis providers. Complete AHCCCS applications and collaborate with DES offices for those meeting AHCCCS eligibility criteria. Assist in outlining appropriate next steps for individuals requiring support in accessing various providers or community services post-crisis, including the development of a self-directed Crisis Navigation Plan (CNP). Follow up to ensure the successful implementation of the identified needs within the CNP and monitor recipient progress.
  • Build and maintain a comprehensive network of Community-Based and RBHA resources. The CTN must be knowledgeable about various social and behavioral health services available, which may include food, clothing, housing, support services, and Outpatient Crisis Stabilization/Transition services. This includes scheduling necessary appointments and arranging SMI evaluations and Outpatient Stabilization/Transition services when applicable.
  • Ensure meticulous documentation in progress notes and within the client's Crisis Navigation Plan (CNP).
  • Act as a short-term recovery coach, aiding participants in developing and executing self-directed recovery plans, sharing personal experiences, providing support, and teaching self-management techniques.

Required Competencies:

  1. Risk Assessment
  2. In-Home Safety
  3. AHCCCS eligibility/Affordable Health Care Act knowledge
  4. SMI eligibility understanding
  5. Crisis System familiarity
  6. Other peer specialist and system training as identified

Additional Responsibilities:

  • Facilitate appointments with treatment providers for behavioral health assessments as necessary.
  • Coordinate transportation for post-crisis/stabilization needs.
  • Assist clients in obtaining essential identification documents.
  • Identify and recommend transportation options.
  • Refer clients for SMI evaluations when criteria are met.
  • Coordinate housing arrangements with community shelters and housing facilities.
  • Provide recommendations to the Program Coordinator or Manager for enhancing service delivery and develop specialized functions related to department services.
  • Participate in agency fundraising activities as requested.
  • Driving of company vehicles or personal vehicles is required, necessitating a valid Arizona driver's license and appropriate liability insurance.

Qualifications:

  • High School Diploma or GED is mandatory.
  • Peer Certification is required.
  • Must self-identify as a recipient of mental health services or as someone who has supported a family member in their recovery process.
  • Identification as a Military Veteran, Service Member, or Service Family Member is preferred.
  • Strong interpersonal skills for fostering professional relationships with coworkers, consumers, families, and community members.
  • Two years of relevant experience is preferred.
  • Effective communication skills demonstrated through a non-judgmental approach.
  • Ability to listen actively and interact positively, with a comprehensive understanding of family support's role in the recovery process.
  • Capability to interpret and implement complex treatment plans based on a broad knowledge of available community services.
  • Fingerprint clearance card or eligibility to obtain one is required.
  • A valid AZ driver's license with no major infractions in the past three years is necessary.
  • Regular access to reliable transportation is required.
  • Bi-lingual (Spanish) proficiency is preferred.
  • Must be at least 21 years of age at the time of employment.

Additional Expectations:

  • Demonstrated ability to maintain composure in crisis situations, work independently and collaboratively, recognize personal limitations, and engage positively and empathetically with all individuals.
  • Uphold professional conduct consistent with ethical practices and agency policies.
  • Maintain a professional demeanor and foster positive working relationships with internal and external team members, stakeholders, and community partners.
  • For driving during agency time or business, a valid Arizona driver's license and appropriate liability insurance are required, along with a clean driving record.

What We Offer:

(For Full-time Employees)

  • Generous Paid Time Off (15 days in the first year)
  • 10 Paid Holidays annually
  • Comprehensive Medical Plans (4 options)
  • Dental Plans (2 options)
  • Vision Plans (2 options)
  • 403(b) Retirement Plan
  • Retirement Allowance
  • Company-paid Life/AD&D and Long-term Disability Insurance
  • Voluntary additional Life and Short-term Disability Insurance
  • Tuition Reimbursement
  • Elder Care Assistance
  • Pet Insurance and more

La Frontera Center Inc. is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

We are committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.

This policy applies to all employment terms and conditions, including recruitment, hiring, placement, promotion, termination, and training.

All employees are considered "at will" employees, meaning employment may be terminated at any time without prior notice.

La Frontera Center Inc. reserves the right to modify position descriptions as necessary without notice. This job description is not intended to be a comprehensive listing of activities, duties, or responsibilities required of the employee, and duties may change or new ones may be assigned at any time.

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