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Resident Services Coordinator

2 months ago

Newport Beach, California, United States Atria Senior Living Full time
Job Overview

Position Summary

Atria Senior Living is dedicated to fostering environments where employees excel in their roles, enabling our residents to flourish in their living spaces.

Our mission is to enrich lives and surpass the expectations of those we serve daily. We achieve this by nurturing the unique talents of our team members, working collaboratively to accomplish goals that are beyond individual capabilities.

We offer competitive compensation and exceptional benefits, including:

  • Paid holidays and time off
  • Annual anniversary rewards based on employee classification
  • Potential for an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community feedback
  • Comprehensive benefits package including Health, Dental, Vision, and Life Insurance
  • Retirement Savings Plan with employer matching
  • Tuition reimbursement for eligible employees in U.S. based communities

*Eligibility for benefits and reward amounts may vary by employee classification and location

As a key member of Atria, you will thrive in a supportive atmosphere that promotes career advancement and a balanced work-life experience.


Key Responsibilities

  • Act as the primary contact for all resident inquiries and requests, excluding emergencies, which includes assisting residents with outgoing calls, providing information about activities, and connecting them with department managers.
  • Facilitate services for residents and their families, such as coordinating dry cleaning, grocery deliveries, dinner reservations, and transportation, while ensuring follow-up to confirm satisfaction.
  • Uphold exceptional customer service standards by meeting with new residents and their families within 48 hours of arrival to explain available services and addressing any concerns promptly.
  • Provide information about local amenities, attractions, and services.
  • Ensure that the lobby and common areas are consistently clean and inviting, including managing background music and maintaining fresh floral arrangements.
  • Oversee the community's transportation schedule, coordinating medical appointments and ensuring timely departures for outings.
  • Serve as a liaison between residents and the dining room, managing meal reservations and maintaining RSVP lists for events.
  • May supervise front desk staff and drivers, ensuring coverage as needed.
  • May operate a company vehicle for community-related transportation when required.
  • Perform additional duties as assigned.

Qualifications

  • High school diploma or GED; or one to three years of relevant experience or training; or a combination of education and experience.
  • Basic First Aid and CPR certification as required.
  • Completion of all Atria-specific training programs is mandatory.
  • Ability to read and understand simple instructions and correspondence; capable of writing basic correspondence.
  • Competence in basic arithmetic operations.
  • Ability to apply common sense to follow detailed instructions and address problems with a few concrete variables.
  • Flexibility to work various schedules and shifts as necessary.
  • Proficient in operating telephones, emergency call systems, and other office equipment.