Resident Service Coordinator

20 hours ago


Newport Beach, California, United States UDR Inc Full time
Job Title: Resident Service Coordinator

UDR, Inc. is seeking a highly skilled Resident Service Coordinator to join our team at Eight 80, our exclusive apartment community in Newport Beach, CA.

Job Summary:

The Resident Service Coordinator will be responsible for delivering exceptional customer experiences, resolving resident concerns, and promoting community engagement. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Collaborate with the community management team to resolve resident concerns and complaints.
  • Welcome prospects, residents, and vendors, and answer inquiries about the community, amenities, and services.
  • Organize incoming packages and manage key policy and process.
  • Plan, promote, and produce events and activities to increase resident retention.
  • Interact with walk-in prospects, show the property, and answer questions about the community and lease terms.
  • Provide resident keys/fobs and property orientation, explaining community amenities and unit features.
  • Explain the move-in inventory form to new residents and ensure its return.
  • Communicate and verify compliance with mandatory renters' insurance.
  • Schedule move-in appointments and ensure another associate is aware of and coordinates any scheduled move-ins.
  • Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met.
  • Utilize the Sugar CRM to manage resident relations, service requests, and resident communications.
  • Complete market summary and comp reports as directed.
  • Comply with all Company policies and procedures related to employment.
  • Live the UDR Values each day in every action taken.
Requirements:
  • Customer service experience.
  • Multi-Family, Hospitality, and/or Retail industry experience.
  • Minimum of one year of office experience required.
Benefits:
  • Medical, Dental, Vision Plans.
  • Medical Flexible Spending Account.
  • Dependent Care Spending Account.
  • Lifestyle Spending Account.
  • Supplemental Term Life Insurance.
  • Voluntary Cancer Insurance.
  • Supplemental Short-Term Disability Insurance / AD&D Insurance.
  • Voluntary Long Term Care Insurance.
  • 401(k) Plan with company match.
Hourly Range:

$21.00/hr. – $23.00/hr., depends on experience.

About UDR, Inc.

UDR, Inc. is an S&P500 company and one of the nation's largest owners and managers of residential apartment communities. We are committed to providing equal employment opportunities and maintaining a diverse workforce.



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