Resident Service Coordinator

4 weeks ago


Newport Beach, California, United States UDR Inc Full time
Job Overview

UDR, Inc. is seeking a highly skilled Resident Service Coordinator to provide exceptional customer service and support to residents at our apartment community in Newport Beach, CA.

This role is ideal for individuals who thrive on crafting an amazing customer experience and providing satisfying solutions to customers.

As a Resident Service Coordinator, you will be responsible for resolving resident concerns and complaints, welcoming prospects and residents, and answering inquiries in a professional manner.

Key Responsibilities:

  • Collaborate with the community management team to resolve resident concerns and complaints.
  • Welcome prospects and residents, and answer inquiries about the property, company, lease details, and amenities.
  • Organize incoming packages systematically and manage key policy and process.
  • Plan, promote, and produce events and activities to increase resident retention.
  • Interact with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area.
  • Provide resident keys/fobs and property orientation, explaining community amenities and unit features.
  • Explain the "Move-In Inventory" form to new residents and ensure its return.
  • Communicate and verify compliance with mandatory renters' insurance as per company policy.
  • Schedule move-in appointments and ensure another associate is aware of and coordinates any scheduled move-ins.
  • Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met.
  • Utilize the Sugar CRM to effectively manage resident relations, service requests, and resident communications.
  • Complete market summary and comp reports as directed.

Requirements:

  • Customer service experience
  • Multi-Family, Hospitality, and/or Retail industry experience
  • Minimum of one year of office experience is required

Benefits:

  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Lifestyle Spending Account
  • Supplemental Term Life Insurance
  • Voluntary Cancer Insurance
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match

Hourly Range: $21.00/hr. – $23.00/hr., depends on experience

UDR, Inc. is an Equal Employment Opportunity Employer.



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