Payroll Operations Leader

1 week ago


Charlotte, North Carolina, United States Compass Group Careers Full time
Job Overview

Company Overview:

Compass Group USA is a premier provider of foodservice and support services, recognized for our exceptional personnel, outstanding service, and remarkable outcomes. With a workforce of over 284,000 associates across the nation, we operate in a variety of environments including restaurants, corporate cafeterias, healthcare facilities, educational institutions, and entertainment venues. Our continuous growth allows us to innovate and enhance the industry.

Position Summary:

We are seeking a Payroll Operations Leader to oversee a dynamic team in a high-volume payroll setting. This role is ideal for individuals who value a positive workplace culture, enjoy complimentary meals, and appreciate a flexible work arrangement.

Key Responsibilities:

  • Lead the payroll team in managing processes, handling volume, and resolving issues effectively.
  • Develop and implement new procedures to address operational challenges and ensure sustainability.
  • Create metrics to evaluate the success of implemented procedures and share findings with the team and management.
  • Plan and execute support deliverables efficiently.
  • Collaborate with cross-functional teams to enhance processes, tools, quality metrics, and methodologies.
  • Communicate issues and status updates to management as necessary.
  • Mentor and develop team members to enhance their skills and capabilities.
  • Work closely with other payroll managers and business systems teams to address issues related to time management systems.
  • Manage multiple projects and deliverables simultaneously.
  • Utilize root cause analysis and preventative measures to resolve issues.
  • Support departmental and organizational objectives.
  • Ensure compliance with service level agreements (SLAs).
  • Facilitate communication regarding payroll changes and initiatives.
  • Implement strategies to enhance customer satisfaction and improve survey results year over year.

Qualifications:

  • Bachelor's degree in business or a related field.
  • Certified Payroll Professional (CPP) designation preferred.
  • A minimum of 7 years of relevant business experience, including at least 3 years in a call center environment.
  • Experience in a high-volume payroll setting with over 5000 employees across various states.
  • 5+ years of progressive experience in people management.
  • Project management experience is a plus.
  • Familiarity with SAP HR, payroll, and accounting systems is preferred.
  • Proficient in Microsoft Office, particularly Access.
  • Strong analytical, communication, and interpersonal skills with the ability to collaborate across teams.
  • Proven ability to manage multiple tasks and meet deadlines in a payroll context.
  • Commitment to quality and the ability to work independently in a confidential environment.

Compass Group is an equal opportunity employer.

We are dedicated to ensuring fair treatment for all applicants and associates based on their abilities and experiences, without discrimination.

Benefits:

  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Retirement Plan
  • Paid Time Off and Holiday Time Off
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)


  • Charlotte, North Carolina, United States Compass Group Careers Full time

    Job OverviewCompany Overview: Compass Group USA is a prominent provider of foodservice and support services, recognized for its exceptional personnel, outstanding service, and remarkable outcomes. With a workforce exceeding 284,000 associates across diverse settings including restaurants, corporate cafes, healthcare facilities, educational institutions, and...


  • Charlotte, North Carolina, United States Dominion Payroll Full time

    Job OverviewDominion Payroll is seeking a Client Implementation ConsultantIf you are interested in a rewarding career with a rapidly expanding, independent payroll service provider, Dominion Payroll offers an environment filled with motivated professionals and experienced leaders that promote continuous learning. We distinguish ourselves as a viable...


  • Charlotte, North Carolina, United States Dominion Payroll Full time

    Position OverviewDominion Payroll is seeking a Client Implementation ConsultantIf you are interested in a rewarding career with a rapidly expanding, independent payroll service provider, where you will work alongside a dedicated team of professionals and experienced leaders, then Dominion Payroll is the ideal place for you. We take pride in offering a...


  • Charlotte, North Carolina, United States Dominion Payroll Full time

    Position OverviewDominion Payroll is seeking a Client Implementation ConsultantIf you are eager to advance your career with a rapidly expanding, independent payroll service provider, Dominion Payroll offers an exceptional opportunity. We are dedicated to delivering innovative solutions to the payroll industry while ensuring customer satisfaction. Our...


  • Charlotte, North Carolina, United States Dominion Payroll Full time

    Job DescriptionDominion Payroll is seeking a highly skilled Tax Specialist to join our team in Charlotte, NC.We are a leading provider of customized payroll and HR solutions, and we pride ourselves on being a successful alternative to large, publicly-owned payroll companies. Our team is motivated, and we offer unlimited learning potential.We are looking for...


  • Charlotte, North Carolina, United States Event Network Full time

    Location: Charlotte, NCAbout Us:At Event Network, we are dedicated to enhancing the guest experience at our unique cultural destinations. Our commitment to our Team, Partners, Guests, and Planet is at the core of everything we do.Position Overview:As a Retail Operations Leader, you will oversee a designated store, focusing on building and maintaining a...


  • Charlotte, North Carolina, United States Ross Stores, Inc. Full time

    Company Overview:Join Ross Stores, Inc., the leading off-price retailer in the nation, known for our extensive network of over 2,000 locations and a proven history of growth and success.Our Commitment:At Ross, we prioritize our people and foster a culture that values diversity, equity, and inclusion. We celebrate the unique backgrounds and ideas of our team...


  • Charlotte, North Carolina, United States Compass Group Careers Full time

    Job OverviewCompany OverviewCompass Group USA stands as a premier provider of foodservice and support services, recognized for our exceptional personnel, outstanding service, and remarkable outcomes. With a workforce exceeding 284,000 associates across various sectors including restaurants, corporate dining, healthcare facilities, educational institutions,...


  • Charlotte, North Carolina, United States Compass Group Careers Full time

    Job OverviewJoin Our Team at Compass GroupAs a prominent player in the foodservice and support services sector, Compass Group USA prides itself on delivering exceptional service and outstanding results. With a workforce of over 284,000 associates across diverse settings such as restaurants, corporate cafes, healthcare facilities, educational institutions,...


  • Charlotte, North Carolina, United States Frontgate Full time

    Join Our Team as a Retail Operations LeaderAt Frontgate, we are dedicated to providing an exceptional shopping experience for our customers, combining elegance with functionality in home furnishings. Our team is passionate about creating an inviting atmosphere where customers feel inspired to enhance their living spaces.As we expand our retail presence, we...

  • HR Operations Leader

    2 weeks ago


    Charlotte, North Carolina, United States QuintEvents Full time

    Job OverviewSalary: CompetitiveQuintEvents stands at the forefront of innovative event solutions. Our distinctive, multi-faceted strategy for successful program initiation, sales, and execution positions us as the go-to expert for growth-oriented event organizers and enhancing attendee experiences. Our core values guide our efforts:CARE: We emphasize genuine...


  • Charlotte, North Carolina, United States QuintEvents Full time

    Job OverviewSalary: CompetitiveQuintEvents stands at the forefront of innovative event solutions. Our distinctive, multi-faceted approach to program initiation, sales, and execution positions us as the go-to expert for event organizers and enhancing attendee experiences. Our core values guide our efforts:CARE: We prioritize authentic concern for our clients,...


  • Charlotte, North Carolina, United States MOD Pizza Full time

    MOD Pizza is on the lookout for a Store Operations Leader who is dedicated to guiding a team towards excellence. In this role, you will manage the daily functions of the establishment, striving for optimal business outcomes while delivering outstanding customer and Squad experiences. Your responsibilities will include mentoring and nurturing your team,...


  • Charlotte, North Carolina, United States Kimbrell's Furniture Full time

    Benefits:401(k) Employee discounts Health insurance Paid time off Job Title: Kimbrell's Retail Operations LeaderCompany Overview: Become a part of Kimbrell's Furniture, a prominent name in the furniture sector. With a rich history of providing high-quality products and outstanding service, we are committed to offering customers stylish and practical...


  • Charlotte, North Carolina, United States Hilton Charlotte Uptown Full time

    Position Overview: The Culinary Operations Leader role is a dynamic leadership and culinary production opportunity at Hilton Charlotte Uptown. Elevate your culinary career by becoming a vital part of our team.Role Responsibilities: The Culinary Operations Leader will oversee and engage in all activities within the Culinary & Restaurant departments. This...


  • Charlotte, North Carolina, United States HC-Resource Full time

    Position: Hospitality Operations LeaderHC-Resource is on the lookout for skilled and enthusiastic Hospitality Operations Leaders. Our establishment is recognized for its outstanding culinary offerings, extensive beverage selection, and superior customer service.If you have a passion for delivering unforgettable dining experiences and possess a strong...


  • Charlotte, North Carolina, United States MOD Pizza Full time

    MOD Pizza - Store Operations LeaderAs a Store Operations Leader at MOD Pizza, you will take charge of the establishment, prioritizing team dynamics, financial performance, and operational accountability. Your responsibilities encompass mentoring staff, devising strategic business initiatives, and ensuring an exceptional customer journey. You will guide your...


  • Charlotte, North Carolina, United States TalentBridge Full time

    Logistics Operations LeaderTalentBridge is seeking an experienced Logistics Operations Leader to enhance and streamline our supply chain functions. The successful candidate will possess a robust background in logistics, procurement, and supply chain management, complemented by strong analytical and interpersonal abilities. If you have demonstrated success in...


  • Charlotte, North Carolina, United States Qonten Full time

    Regional Operations LeaderAs a key player in our organization, you will be responsible for steering business growth through data-driven insights. Your analytical skills will help in recognizing patterns and formulating effective strategies to seize opportunities within your region.Key Responsibilities:Enhance operational efficiency and ensure exceptional...


  • Charlotte, North Carolina, United States TalentBridge Full time

    Logistics Operations LeaderTalentBridge is seeking an experienced Logistics Operations Leader to enhance and streamline our supply chain functions. The successful candidate will possess a robust background in logistics management, procurement, and supply chain optimization, complemented by exceptional analytical and interpersonal capabilities. If you have...