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Administrative Operations Coordinator

2 months ago

Wakefield, Massachusetts, United States Cross Insurance Full time
Welcome to the Cross Family of Agencies. We value your skills and expertise.

Administrative Operations Coordinator

Administrative Operations Coordinators play a crucial role in delivering operational and administrative assistance to management and team members within a Cross branch or region.

Key Responsibilities of an Administrative Operations Coordinator include, but are not limited to:
  • Overseeing the daily operations of the Cross branch office, which includes managing front desk activities, liaising with Building Management, facilitating new hire onboarding, and providing customer service/client support.
  • Offering general administrative and project-related assistance to the Regional Director of Operations and the Regional Leadership team.
  • Compiling and distributing monthly and quarterly reports from various platforms, including production, sales, pipeline, and policy expiration reports.
  • Handling branch invoicing, resolving account discrepancies, assisting with the reconciliation of business production, and collaborating with branches on accounts receivable reports and similar tasks.
  • Assisting with policy processing as required.
  • Managing and maintaining the document library for the branch.
  • Performing other duties or special projects as assigned.
Required Qualifications:
  • A Bachelor's Degree or higher in Business Administration, Marketing, or a related field.
  • Outstanding verbal and written communication abilities.
  • Strong interpersonal skills to manage sensitive and confidential information.
  • Ability to multitask and manage time effectively, with a knack for prioritizing tasks.
  • Proficiency in Microsoft Office 365 Suite, especially Excel, Outlook, Teams, Word, and PowerPoint, along with AdobePro. Familiarity with Workday and Vertafore AMS is beneficial but not mandatory.