Senior Director of Client Growth and Solutions Development

2 weeks ago

San Francisco, California, United States JLL Full time
About the Role

The Director of Scientific Support Services Development will be a key life sciences executive and will liaise with managing directors and account leaders to ensure successful, accelerated growth. This strategic role is focused on the development of the business aligned to organic growth through the management of product delivery and renewal activity. This role also has critical tactical responsibilities as a team collaborator and hands-on executive.

Key Responsibilities
  • Act as a Trusted Advisor to Life Science Account Directors and develop/own growth from need to execution.
  • Demonstrate creative thinking, ability to solve complex problems, and proactive management in bringing innovative ideas and solutions to the client. Ensure effective rollout.
  • Maintain regular contact with Account Directors and other key stakeholders to keep pursuits moving ahead and closing deals.
  • Grow LS Revenue and CI annually.
  • Own competitive RFP and/or change control processes for account scope changes.
  • Develop Account Renewal Roadmap with marketing and accounts and lead interdisciplinary teams to execute renewal strategies.
  • Proactively identify innovations and/or best practices that can be applied across accounts/clients.
  • Track and communicate success stories to ensure high awareness and engagement.
  • Identify critical priorities for each account project and align organizational stakeholders.
  • Escalate risks throughout the organization appropriately.
  • Provide regular updates on opportunity pipeline to Account Directors.
  • Develop and maintain growth management processes.
  • Maintain a working knowledge of Work Dynamics and JLL Technology (JLLT) product and service offerings.
  • Stay abreast of industry and client trends; provide inputs on pricing and future solutions.
Requirements
  • Bachelor's degree required.
  • 10+ years of commercial/sales experience.
  • 10+ years of life sciences experience.
  • 5+ years of solutions development experience.
  • Excellent communication and presentation skills.
  • Demonstrated ability to manage multiple projects simultaneously.
Successful Candidate Should Have
  • Strategic mindset—the ability to see the business's big picture and future direction and translate this into achievable growth opportunities.
  • Client-centric external—lead with an understanding of Life Sciences clients' pains/demands and be skilled at meeting those needs with JLL solutions technologies and products.
  • Client-centric internal—Lead with an understanding of JLL account structure, scope, and long-term roadmap, working with leadership to help them present solutions to impress clients.
  • Customer Service—dedicated to exceeding client's expectations, ensuring excellence in delivery is achieved through the right solution.
  • Influential—persuasive yet instills confidence among stakeholders, eager to drive change and obtain results.
  • Connector—can bring together various constituents across the organization to help drive client solutions.
  • Thrives in Ambiguity—can navigate a complex, multi-faceted organization with multiple stakeholders.
  • Depth of knowledge—demonstrates understanding of JLL business lines, the JLL technologies portfolio, WD products and services, and overall Life Sciences industry trends.

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