Strategic Account Manager

5 days ago

San Francisco, California, United States Coveo Full time

As a Strategic Account Manager at Coveo, you will play a pivotal role in introducing cutting-edge AI solutions to our customers. Your experience in growing an existing customer base of large, global strategic accounts will be key in managing the entire sales cycle of our most strategic customers across a variety of industries.

You'll develop strategies to expand and continuously drive incremental value/revenue and customer satisfaction from our AI Platform. You are passionate and laser focused on customer business outcomes, and just as passionate about cutting-edge AI solutions.

You have the ability to navigate global, complex accounts, have a strong business acumen, and are comfortable working with C-Suite and Senior IT/Digital Leaders.

Key responsibilities include:

  • Developing and executing against a comprehensive territory consisting of a portfolio of existing strategic customers, acting as the primary point of contact and owning the customer interface throughout the engagement.
  • Leveraging existing relationships and forging new ones with the CXO level within target accounts.
  • Establishing trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges, while demonstrating empathy, active listening, and resilience.
  • Creating and maintaining effective and specific account plans to ensure an overall long-term strategy, aligned to customer business objectives.
  • Negotiating and closing deals, using your experience in negotiating complex, global deals to navigate intricate procurement processes.
  • Collaborating with internal stakeholders to create a compelling strategy based on client needs while maximizing company value.
  • Working closely with cross-functional teams including customer success, marketing, product, renewals, and customer support to align strategies and ensure client satisfaction.
  • Communicating client needs and feedback to internal teams to drive product and customer satisfaction improvement and innovation.
  • Meeting/exceeding quarterly revenue and goal targets.

You're an ambitious sales professional who thrives in a fast-paced environment and is driven to make an impact. You want to join a company that is extremely innovative and customer-centric at its core.

You're passionate about building relationships with customers and getting behind a stellar product, so that delivering value is second nature to you.

Here's what we're looking for:

  • 10+ years' experience exceeding sales quotas, expanding existing customer accounts in software/SaaS.
  • Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives.
  • Strong foundation in Strategic Account approach that aligns solutions to customer strategies to drive expansion.
  • Quota carrying to expand existing named accounts, while maintaining high CSAT/retention for your named accounts.
  • Skilled at building and managing a strong pipeline for your portfolio.
  • Expertise in identifying high-potential leads, nurturing relationships, and strategically advancing opportunities through the sales cycle within key accounts.
  • A natural, collaborative leader who thrives in growth-stage companies, leveraging resources for success.

Send us your resume and become a part of the Coveo life.

Targeted base salary range for the role is $120,000 - $160,000 plus commissions, restricted share units, and other benefits.

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