Representative of Patient Services

2 weeks ago


California, Missouri, United States Cedars-Sinai Full time


Job Overview:
The Representative of Patient Services plays a crucial role in fostering positive interactions with patients, ensuring effective communication via telephone, managing appointment bookings, facilitating patient registration, and overseeing payment collections. This position is dedicated to delivering exceptional customer service while guiding patients through the various services offered by Cedars-Sinai Medical Network.

Key Responsibilities:
- Deliver exemplary customer service by efficiently managing the intake, prioritization, and resolution of patient inquiries for a multi-specialty team.
- Welcome patients and assist in addressing their concerns or escalating issues as necessary.
- Conduct patient check-ins and check-outs, process co-payments, issue receipts, and reconcile payments.
- Ensure accuracy of patient demographic and insurance information in the system.
- Schedule appointments, complete patient registrations, and maintain a high standard of service.
- Support the management of physician schedules and identify areas for operational enhancement.
- Handle patient/provider correspondence as directed.
- Process and monitor referrals and authorizations across various insurance plans.
- Oversee patient care flow and assist in managing message pools and standard workflows.
- Continuously evaluate personal workflow to identify improvement opportunities.
- Clearly explain policies, procedures, or services to patients utilizing administrative expertise.
- Participate in daily team huddles and staff meetings.
- Uphold and promote infection prevention standards along with all departmental policies and procedures.

Qualifications:
- Education: High school diploma or GED preferred.
- Experience: A minimum of two (2) years of experience in a Patient Service Representative role within an outpatient medical office setting is preferred.

About Cedars-Sinai:
Cedars-Sinai is recognized as a leader in delivering high-quality healthcare, encompassing primary care, specialized medicine, and research. Established in 1902, Cedars-Sinai has continuously adapted to meet the diverse needs of the community, setting benchmarks in quality and innovative patient care, research, education, and community service.

About the Team:
With an expanding network of primary urgent and specialty care locations throughout Southern California, Cedars-Sinai's medical network is dedicated to providing coordinated, compassionate healthcare to the community.



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