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Access Services Representative
2 months ago
Position Overview:
CLIENT ENGAGEMENT SPECIALIST
The Client Engagement Specialist plays a crucial role in our healthcare facility, ensuring smooth operations and exceptional service for our clients. This position encompasses various administrative and reception duties, including managing client appointments, processing payments, and maintaining accurate client records. As the initial point of contact, the Client Engagement Specialist significantly influences the overall experience of our visitors.
Key Responsibilities:
- Deliver outstanding customer service to clients, staff, and leadership.
- Represent Burrell Behavioral Health with professionalism and collaboration.
- Manage scheduling and rescheduling of client appointments.
- Assist with client intake documentation.
- Process client payments for services rendered.
- Coordinate with providers regarding appointment cancellations.
- Maintain and update cancellation lists for providers.
- Accurately complete daily financial logs.
- Digitally archive documents to client charts.
Qualifications:
- High School Diploma or equivalent required.
- Prior experience in customer service is preferred.
- Proficiency in Microsoft Office Suite.
- Ability to effectively use computer systems.
- Strong typing and organizational skills.
What We Offer:
We provide competitive compensation, a favorable work schedule, comprehensive benefits, and a vibrant culture that values inclusivity and positivity. Burrell is committed to fostering diversity, multiculturalism, and inclusion, which is evident in our practices and organizational ethos. We believe that diversity is foundational to our mission and are dedicated to equality across all dimensions.
As an Equal Opportunity and Affirmative Action Employer, we encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability, or veteran status.
Burrell maintains a Smoke and Tobacco Free Workplace.
About Burrell Behavioral Health:
Burrell Behavioral Health is dedicated to enhancing client care and reducing the financial challenges faced by community mental health centers. Our mission includes advocating for increased access to mental health and substance use services and evolving the behavioral health sector to better serve our clients. We operate under a collaborative model that allows multiple organizations to share resources and support, ultimately meeting the growing demand for behavioral and addiction recovery services.
Burrell Snapshot:
- 200 locations
- 4 states
- 19 subsidiaries and/or affiliates
- 5,000+ employees
