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Patient Relations Specialist
2 months ago
Job Overview:
The Patient Service Representative plays a crucial role in fostering positive interactions with patients, ensuring effective communication via phone, managing appointment scheduling, facilitating patient registration, and overseeing payment collection. This position is dedicated to delivering exceptional customer service while guiding patients through the various services offered by Cedars-Sinai Medical Network.
Key Responsibilities:
- Deliver exemplary customer service by efficiently handling incoming calls and addressing patient needs for a multi-specialty team.
- Welcome patients and assist in resolving any issues they may encounter.
- Manage patient check-in and check-out processes, including co-payment collection and receipt issuance.
- Ensure the accuracy of patient demographic and insurance information in the CS-Link system.
- Schedule appointments, complete patient registrations, and uphold a high standard of service.
- Support the management of physician schedules and identify areas for operational improvement.
- Handle patient/provider correspondence as directed.
- Process and monitor referrals and authorizations for various insurance plans.
- Oversee patient care flow and assist in monitoring CS-Link message pools and standard operational procedures.
- Continuously evaluate personal workflow to identify improvement opportunities.
- Clearly explain policies, procedures, and services to patients using administrative expertise.
- Participate in daily team huddles and staff meetings.
- Adhere to infection prevention standards and comply with all departmental policies and procedures.
Qualifications:
- Education: High school diploma or GED preferred.
- Experience: A minimum of two (2) years of experience as a Patient Service Representative in an outpatient medical office setting is preferred.
About Cedars-Sinai:
Cedars-Sinai is a prominent healthcare provider committed to delivering high-quality medical services, encompassing primary care, specialized medicine, and research initiatives. Established in 1902, Cedars-Sinai has continually adapted to meet the diverse needs of the community, setting benchmarks in quality patient care, research, education, and community service.
About the Team:
With an expanding network of primary urgent and specialty care locations throughout Southern California, Cedars-Sinai's medical network is dedicated to serving individuals in their local communities, ensuring coordinated and compassionate healthcare delivery.
