Field Support Specialist

1 week ago

Austin, Texas, United States Teksky Full time
Job Overview

Field Support Specialist

Join Teksky as a Field Support Specialist. We are seeking a proactive team member to lead customer-facing technical assistance and help expand our presence in semiconductor fabrication facilities globally. This role blends responsibilities of a sales engineer, product innovator, and field support technician. It involves both pre-sales and post-sales tasks, from understanding client requirements and defining new solutions to hands-on activities such as equipment setup and assessments. Additionally, as we enhance our technical training offerings, you will significantly contribute to the training department by assisting in content development.

Working under the supervision of the Director of Applications Engineering and Technical Support, you will drive engineering initiatives, foster strong customer relationships, and improve technical interactions. This position is crucial for advancing projects within fabrication facilities and actively participating in the creation of technical marketing and engineering documentation, including white papers, technical sales presentations, installation guidelines, application notes, and 8D reports.

Key Responsibilities:

Customer Engagement: Serve as the technical liaison between Teksky and clients.

Product Support: Provide support for Teksky's product line at designated facilities, including installation, troubleshooting, calibration, and general customer assistance.

Technical Demonstrations: Collaborate with the sales team to deliver engaging technical presentations to potential clients.

Continuous Improvement Initiatives: Work closely with clients to identify opportunities for Continuous Improvement Programs (CIP), guiding them through development to ensure success.

Testing and Evaluations: Manage beta testing and customer product evaluations, ensuring successful outcomes.

Data Analysis: Gather product field performance data to support sales, product enhancement, and marketing strategies.

Training Development: Partner with the training department to create and deliver various training modules for clients.

Global Outreach: Occasionally travel to support various activities and clients worldwide.

Qualifications:

Education: A.S. or B.S. in engineering or a related technical discipline.

Experience: 7+ years in semiconductor equipment, either in customer support or as a fabrication engineer.

Expertise: Solid understanding of wafer handling robotics, with hands-on experience in LAM, TEL, or AMAT preferred.

Communication: Excellent verbal and written communication skills, with proficiency in English.

Relationship Management: Ability to independently build and maintain relationships with clients and colleagues.

Desired Attributes:

Attention to Detail: Strong focus on detail and a keen ability to identify continuous improvement opportunities.

Self-Starter: Motivated and capable of thriving in a flexible work environment that emphasizes collaboration.

Career Growth: Eagerness to be in a role with long-term growth potential within a stable company.

Environmental Commitment: A belief that industrial manufacturing can be environmentally responsible, with a dedication to supporting Teksky's environmental initiatives.

We recognize that there are exceptional candidates who may not meet every requirement listed and possess valuable skills we may not have considered. If this describes you, we encourage you to apply and share your story.

About Us:

  • A family-oriented small business that values innovative thinking and creative solutions.
  • A company that appreciates your input and provides a platform for your voice in shaping company direction.
  • A balanced environment that fosters teamwork and individual contributions.
  • An ISO-certified manufacturer committed to achieving zero defects.
  • A team operating in one of the most distinctive office environments in the community.

Our Philosophy:

  • This is more than a job; it's a career. We are committed to your personal and professional development.
  • A fulfilling career and a satisfying life can coexist. Prioritize your loved ones, utilize your PTO, and enjoy life.
  • Hybrid work arrangements are here to stay. If you can effectively perform your job remotely, you are welcome to do so.
  • Every business should actively work to minimize its environmental impact.
  • Business should serve as a force for positive change.

Benefits:

  • 15 Days Paid Time Off, Plus Major Holidays (12 Days Per Year)
  • Company Bonus Program
  • 401(k) with Company Matching
  • Flexible Scheduling Options for Family Care Needs
  • Medical, Dental, and Vision Insurance and Benefits
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Health Savings Accounts and Flexible Spending Account Options

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