Retail Operations Leader

2 weeks ago


Flagstaff, Arizona, United States Clicks Group Full time

Job Category:
Other: FMCG, Retail, Wholesale and Supply Chain

Location:
Eastern Cape

Contract:
Permanent

Remuneration:
Market Related

EE Position:
Yes


Introduction:
Are you enthusiastic about retail and committed to delivering exceptional service? Do you possess the confidence to oversee a store and guide a team towards achieving a competitive edge for the brand? A rewarding and dynamic opportunity has arisen for a Retail Operations Leader.

The successful candidate will report directly to the Area Manager.

Job Purpose:


To ensure the effective management of the store and uphold service excellence by leading and directing the store operations team to achieve sales, profit, and compliance objectives, thereby securing a competitive advantage for the brand.


Key Responsibilities:


1. Drive the store's financial performance by maximizing sales, monitoring daily targets, and implementing weekly and monthly sales strategies while proactively addressing any challenges.

2. Oversee and manage all operational activities within the store, including expense control, inventory management, shrinkage, and administrative tasks.

3. Ensure the successful execution of visual merchandising standards, maintaining in-store presentation and promotional guidelines that align with the brand image.

4. Foster a competent and motivated workforce through effective recruitment, leadership, management, and ongoing development to build capacity and capability for current and future business needs.

5. Schedule staff in accordance with the Group's labor policy and relevant labor model to ensure each department is adequately staffed.

6. Attend to all administrative duties efficiently, ensuring that weekly time and attendance records and employee documentation are complete and submitted to HR.

7. Implement customer service initiatives within the store and take corrective measures to enhance customer experience, drive loyalty, and achieve participation targets.

8. Build and maintain strong relationships with key stakeholders (center managers, suppliers, distribution centers) to ensure business objectives are met and opportunities are maximized.

9. Stay informed about customer trends, demographics, and needs while monitoring local competitors to capitalize on emerging opportunities.

10. Promote cohesion and integration between store operations, pharmacy, and clinic teams.

11. Cultivate a high-performance business culture that enhances employee engagement, customer satisfaction, and shareholder value.

12. Support the Group's vision to be the preferred health and beauty retailer by embodying and promoting the company's values.


Education and Experience Requirements:

Essential:
Grade 12 (Maths 50% and English 50%)
Essential:
B. Degree or Diploma in retail/finance management, pharmacy, or related fields (External applicants)
Minimum 2 years' experience in a store management role within a retail/FMCG environment or successful completion of the Clicks Trainee Store Management Programme
Experience in financial management (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:
Strong understanding and application of financial management principles
Solid retail/FMCG background with knowledge of merchandising and promotional strategies
Familiarity with inventory, cost, risk, and compliance management procedures
Expertise in customer service excellence
Understanding of labor legislation and industrial relations practices
Knowledge of competency-based interviewing
Strong managerial capabilities
Results-oriented and target-driven
Excellent planning and organizational skills
Problem-solving abilities
Customer-focused approach
Leadership and supervisory skills
Effective planning and organizing
Commitment to delivering results and meeting customer expectations
Entrepreneurial and commercial mindset
Ability to make decisions and take initiative
Collaborative and team-oriented
Analytical skills
Resilience under pressure and setbacks
Kindly note that only candidates who meet the minimum requirements will be contacted. All positions will be filled in accordance with our Employment Equity plan. We also encourage individuals with disabilities to apply.

  • Flagstaff, Arizona, United States Clicks Group Full time

    Job Category: Retail ManagementLocation: Eastern CapeContract Type: PermanentCompensation: CompetitiveEE Position: YesIntroduction: Are you enthusiastic about the retail sector and committed to delivering exceptional service? Do you possess the confidence to oversee a retail establishment and inspire a team to achieve a competitive edge for the brand? A...


  • Flagstaff, Arizona, United States Vans Full time

    Retail Operations LeaderAs the Retail Operations Leader, you will inspire, motivate, and guide a dedicated team within the store. You will champion the business strategies, vision, and core values of the organization. Your role will significantly influence the overall financial performance by ensuring optimal staffing levels, recruiting, hiring, training,...

  • Operations Leader

    8 hours ago


    Flagstaff, Arizona, United States Petco Animal Supplies, Inc. Full time

    About the Role:The Operations Leader - Merchandise is a key member of the Pet Care Center team, responsible for ensuring the efficient and effective execution of merchandising and inventory management operations. This leader will promote and maintain high merchandising standards, ensure accurate receiving, pricing, and stocking of merchandise, and maintain a...


  • Flagstaff, Arizona, United States Vaco Full time

    Finance Operations Leader$120,000/yr.-$140,000/yr.Position Overview - Vaco is collaborating with a prominent Energy organization that is seeking a Finance Operations Leader to oversee a team and manage treasury and accounting functions. This position offers remote work options along with significant career advancement and comprehensive benefits.Key...


  • Flagstaff, Arizona, United States Anderson Merchandisers, L.L.C. Full time

    JOIN OUR DYNAMIC TEAM AT ANDERSON MERCHANDISERSWe are seeking enthusiastic individuals who share our commitment to excellence. Our team members possess exceptional interpersonal skills, thrive in independent work environments, and are driven by a strong sense of motivation. We believe that hard work can be enjoyable, and we foster a fun atmosphere while...

  • Retail Sales Associate

    19 hours ago


    Flagstaff, Arizona, United States BRAD HALL COMPANIES Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Brad Hall Companies. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key ResponsibilitiesCustomer Service: Greet...


  • Flagstaff, Arizona, United States Big 5 Full time

    Job Summary: As a Retail Sales Associate at Big 5, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for our customers. Your duties will include operating the front counter POS terminal, handling cash and credit transactions, and maintaining a clean and organized sales floor.Key...


  • Flagstaff, Arizona, United States Savers Value Village Full time

    Job DescriptionJob Title: Retail ManagerAbout Us:Savers, a leading international thrift retailer, is dedicated to championing reuse and inspiring a future where second-hand is second nature. Our mission is to provide high-quality, pre-owned clothing, accessories, and household goods to our customers while supporting local nonprofit organizations. We strive...


  • Flagstaff, Arizona, United States Myamtel Full time

    Position OverviewAs a key member of the Myamtel team, the Retail Sales Consultant plays a vital role in delivering exceptional customer experiences. This position operates under the guidance of the Retail Store Manager and is responsible for embodying the company's mission to be a leading T-Mobile retailer.Core ResponsibilitiesSales Excellence:In this role,...


  • Flagstaff, Arizona, United States Angie's Lobster LLC Full time

    Position OverviewRole Summary:The Restaurant Operations Manager is responsible for overseeing all aspects of restaurant management. This role requires a leader who can inspire and guide their team to deliver exceptional service to customers while maintaining operational excellence.About Us:At Angie's Lobster LLC, we are dedicated to revolutionizing the...

  • HR Operations Leader

    2 weeks ago


    Flagstaff, Arizona, United States NATIVE AMERICAN FOOD SOVEREIGNTY AL Full time

    Job OverviewPosition Title: Human Resources ManagerFLSA Status: Non-Exempt, Part Time (.5 FTE)Reports to: Executive DirectorAnnual Salary: $40,000.00 per yearLocation: RemoteThe Native American Food Sovereignty Alliance (NAFSA) is a national network of Indigenous leaders committed to revitalizing food systems that empower tribal self-determination and...


  • Flagstaff, Arizona, United States NATIVE AMERICAN FOOD SOVEREIGNTY AL Full time

    Job OverviewPosition Title: Human Resources ManagerFLSA Status: Non-Exempt, Part Time (.5 FTE)Reports to: Executive DirectorAnnual Salary: $40,000.00 per yearLocation: RemoteThe Native American Food Sovereignty Alliance (NAFSA) is a national coalition of Indigenous leaders committed to revitalizing food systems that empower tribal self-determination and...


  • Flagstaff, Arizona, United States Petco Full time

    About PetcoAt Petco, we are committed to making a positive difference in the lives of pets, their owners, and the community. Our mission is to enhance the well-being of pets and people alike, while fostering a supportive work environment for our employees. Our core values guide us in this endeavor:Commitment to the health of all petsLeadership in the pet...


  • Flagstaff, Arizona, United States Petco Full time

    About PetcoAt Petco, we are committed to making a significant difference in the lives of pets, their owners, and the communities we serve. Our mission is centered around health and wellness, and we strive to create a fulfilling career path for our employees while fostering a supportive and inclusive environment.Core Values:Commitment to the well-being of all...


  • Flagstaff, Arizona, United States Petco Full time

    About PetcoAt Petco, we are committed to making a significant difference in the lives of pets, their owners, and the broader community. Our focus is on providing a rewarding career path while fostering a supportive environment that prioritizes the well-being of our employees. Our core values reflect our dedication to enhancing the lives of pets, people, and...


  • Flagstaff, Arizona, United States Anderson Merchandisers, L.L.C. Full time

    JOIN OUR DYNAMIC TEAM!We are seeking enthusiastic individuals who thrive in a collaborative environment. Our team members share common traits: exceptional interpersonal skills, a passion for independent work, self-motivation, and a strong drive to succeed. We believe that hard work can be enjoyable!We provide flexible scheduling, competitive compensation,...


  • Flagstaff, Arizona, United States Goodwill of Central and Northern Arizona Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Goodwill of Central and Northern Arizona. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and promoting sales for our organization.Key...


  • Flagstaff, Arizona, United States Little America Hotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Gift Shop Operations Manager to join our team at Little America Hotel. As a key member of our retail team, you will be responsible for overseeing the day-to-day operations of our gift shop, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesAdministrative:Manage store...


  • Flagstaff, Arizona, United States W. L. Gore & Associates Full time

    About the RoleWe are seeking a seasoned professional to lead our Enterprise Facilities and Security function, providing strategic direction and oversight across our global operations. As a key member of our leadership team, you will be responsible for developing and implementing policies, processes, and governance frameworks to ensure the safety and security...


  • Flagstaff, Arizona, United States Little America Hotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Gift Shop Operations Manager to join our team at Little America Hotel. As a key member of our retail team, you will be responsible for overseeing the day-to-day operations of our gift shop, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesStore Management: Manage...