Gift Shop Operations Manager

7 days ago


Flagstaff, Arizona, United States Little America Hotel Full time
Job Summary

We are seeking a highly skilled and experienced Gift Shop Operations Manager to join our team at Little America Hotel. As a key member of our retail team, you will be responsible for overseeing the day-to-day operations of our gift shop, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Store Management: Manage the gift shop in accordance with established business plans, ensuring seamless operations and optimal customer experience.
  • Inventory Management: Execute inventory buys, manage open-to-buy budgets, and process incoming orders to maintain accurate inventory levels and meet sales targets.
  • Employee Management: Supervise and train sales employees, assign duties, and schedule break periods, work hours, and time off to ensure efficient store operations.
  • Customer Service: Provide exceptional customer service, set expectations for employees, and assist sales employees in completing difficult sales.
  • Marketing and Promotions: Collaborate with hospitality marketing to develop and implement marketing and promotional initiatives to drive sales growth.
Requirements
  • Leadership and Management: Proven experience in managing retail teams, with a strong focus on leadership, communication, and employee development.
  • Inventory and Operations: Excellent inventory management skills, with the ability to execute buys, manage budgets, and process orders efficiently.
  • Customer Service: Strong customer service skills, with the ability to provide exceptional service and resolve customer complaints.
  • Communication and Collaboration: Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams, including hospitality marketing and sales employees.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.


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