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Gift Shop Operations Manager
2 months ago
We are seeking a highly skilled and experienced Gift Shop Operations Manager to join our team at Little America Hotel. As a key member of our retail team, you will be responsible for overseeing the day-to-day operations of our gift shop, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities- Administrative:
- Manage store operations in accordance with established business plans and strategies.
- Oversee bi-weekly payroll and Kronos management to ensure accurate and timely processing.
- Collaborate with hospitality marketing to develop and implement marketing initiatives that drive sales and customer engagement.
- Manage employee tasks and responsibilities through the HUB system.
- Buy Strategy:
- Execute inventory buys in line with store direction and product lines, working closely with the General Manager and Retail Advisor.
- Manage open-to-buy budget to maintain inventory thresholds and ensure optimal stock levels.
- Process incoming orders, work with vendors to ensure accurate receipt of goods, and manage timely payments.
- Act as liaison between vendors and accounting as needed.
- Receive and process products into the store, ensuring accuracy of pricing and markups.
- Recommend markdowns to the General Manager as needed.
- Attend approved buying shows annually to stay up-to-date on industry trends and products.
- Communication:
- Meet regularly with the General Manager to discuss store performance, sales, and customer feedback.
- Attend retail planning meetings with the Retail Advisor to align on sales strategies and goals.
- Participate in daily standups and huddles to ensure seamless communication and collaboration with the team.
- Host monthly sales staff meetings to discuss sales performance, product knowledge, and customer service.
- Attend company-wide meetings as recommended to stay informed on company initiatives and policies.
- Floor and Stock Room Management:
- Assign duties and schedule break periods, work hours, and time off for employees.
- Train employees on store policies, company procedures, and job duties.
- Order supplies and equipment as needed to maintain a well-stocked and organized store.
- Ensure the store appearance is maintained by addressing maintenance issues, window cleaning, carpet cleaning, and lighting.
- Provide exceptional customer service and set expectations for employees to do the same.
- Assist sales employees in completing difficult sales and selling merchandise.
- Plan department layouts and merchandise floor and displays daily and weekly.
- Management:
- Ensure compliance with established security, sales, and record-keeping procedures.
- Ensure safe practices in all aspects of the store.
- Plan in-store events as needed to drive sales and customer engagement.
- Manage and train staff in all aspects of the sales job and performance manage as needed.
