Guest Experience Team Lead

4 weeks ago


New York, New York, United States Original X Productions Full time

Job Summary: Original X Productions is seeking a Guest Experience Team Lead to cultivate and foster an engaging, positive, and inspiring environment for our Guests and Team Members. This position will be responsible for delivering an outstanding guest experience by supervising the front-line team.

This role will work closely with Team Members and directly with Guests to help create an immersive, welcoming, and positive experience. The Guest Experience Team Lead will oversee a team of about 50 team members responsible for ticket sales, line control, and photo operations.

Key Responsibilities:

  • Oversee day-to-day experience floor operations, including ticketing, guest services, and photo operations.
  • Learn and become a subject matter expert on operations policies, processes, procedures, and standards.
  • Help to train and develop a world-class operations team.
  • Actively participate in defining the team culture and incorporating it into the operation.
  • Assess the effectiveness of the team, providing feedback to management, and enforcing disciplinary actions as outlined in the employee handbook and training.
  • Maintain and oversee the daily break schedule to ensure employees get required breaks and move through assigned positions efficiently.
  • Manage staff timekeeping system, ensuring that team members are accurately and appropriately clocking in and out for their shifts.
  • Enforce the dress code.
  • Jump into any area of the operation as needed.
  • Complete daily summary reports in a timely and professional manner.

Requirements:

  • Must be vaccinated against Covid-19.
  • Must be able to remain in a standing stationary position more than 65% of the time.
  • Must be able to move about inside the exhibit space.
  • Must be able to work a minimum of two shifts, one of which must be a weekend day.
  • Occasionally lifts and moves items/equipment weighing up to 50 pounds.
  • Must be able to work a variable schedule including evenings, weekends, and holidays.

Why Work at OGX: For us, it's all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.



  • New York, New York, United States Original X Productions Full time

    Job DescriptionOriginal X Productions is seeking a Guest Experience Team Lead to cultivate and foster an engaging, positive, and inspiring environment for our Guests and Team Members. This position will be responsible for delivering an outstanding guest experience by supervising the front-line team.This role will work closely with Team Members and directly...


  • New York, New York, United States Club Quarters Full time

    Club Quarters ApplicationGuest Experience ManagerWe are seeking a highly skilled and enthusiastic Guest Experience Manager to deliver exceptional service to our guests. As a key point of contact, you will be responsible for crafting memorable experiences and ensuring a seamless stay for our guests.Key ResponsibilitiesWarm Welcome: Greet guests with genuine...


  • New York, New York, United States Hard Rock International (USA), Inc. Full time

    Job OverviewAs a Guest Experience Ambassador at Hard Rock International (USA), Inc., you will be the first and last point of contact for our guests, providing an exceptional arrival and departure experience. Your primary responsibility will be to assist guests with their needs, ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Assistance:...


  • New York, New York, United States Related Company Full time

    Job Title: Guest Experience Supervisor, EdgeHudson Yards Experiences is seeking a dynamic and inspiring Guest Experience Supervisor to elevate the frontline operations for Edge. Reporting directly to the Manager of Guest Experience, this role is integral in leading our frontline team, managing daily operations, and delivering on our commitment to exceptional...


  • New York, New York, United States Original X Productions Full time

    Job DescriptionOriginal X Productions is seeking a highly skilled and experienced General Manager to lead our Flagship attraction in New York City: The Friends Experience. As a key member of our team, you will be responsible for delivering an exceptional guest experience and running an efficient day-to-day operation.Key Responsibilities:Implement and promote...


  • New York, New York, United States Marriott International Inc Full time

    Job SummaryAs a Guest Experience Expert at Marriott International Inc, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique. You will be empowered to move about your space and take the initiative to deliver a wide range of services that guide guests through their entire stay.Key...


  • New York, New York, United States Compass Group, North America Full time

    Job SummaryThe Guest Experience Ambassador is responsible for creating a warm and welcoming atmosphere for all clients, executives, and staff members at all times. Located in the Lobby and all public areas, the Ambassador will be the first point of contact for visitors, making them feel comfortable and directing them to their appointments and meetings.Key...


  • New York, New York, United States Madame Tussaud's Full time

    Guest Experience Host Role OverviewAt Madame Tussaud's, we're seeking a charismatic Guest Experience Host to create unforgettable moments for our guests. As a key member of our team, you'll be responsible for delivering exceptional guest service, presentation, and product knowledge in a variety of roles across the attraction.Key Responsibilities:Adopt an...


  • New York, New York, United States DOMODOMO - New York Full time

    DOMODOMO - New York is seeking a skilled Host/Hostess to deliver exceptional guest experiences. Key responsibilities include:- Greeting guests and managing reservations- Maintaining a clean and organized environment- Providing professional phone demeanor and handling inquiries- Collaborating with the team to ensure seamless serviceRequirements:- Flexible...


  • New York, New York, United States Marriott International Inc Full time

    About UsAt Marriott International Inc, we pride ourselves on delivering rare and special luxury service the world over, setting the standard for excellence in the care and comfort of our guests.Joining our team means being part of a global brand leader in luxury hospitality, where our culture drives success and our employees are empowered to be creative,...


  • New York, New York, United States Compass Group, North America Full time

    Job SummaryThe Guest Experience Ambassador is responsible for creating a warm and welcoming atmosphere for all clients, executives, and staff members. Located in the Lobby and all public areas, this role will be the first point of contact for visitors, ensuring they feel comfortable and directed to their appointments and meetings.Key Responsibilities:Provide...


  • New York, New York, United States Highgate Full time

    Key Responsibilities: Provide exceptional service to guests during check-in, throughout their stay, and at checkout. Maximize room revenue and occupancy while ensuring a positive guest experience. Collaborate with hotel staff to resolve guest issues and concerns. Maintain a clean and organized work environment to ensure efficient service delivery.About the...


  • New York, New York, United States MGM Resorts International Full time

    About the Role: We are seeking a highly motivated and detail-oriented Host Person to join our team at MGM Resorts International. As a Host Person, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit. Key Responsibilities: Greet guests promptly and professionally, ensuring a...

  • Stewarding Team Lead

    4 weeks ago


    New York, New York, United States MGM Resorts International Full time

    Unlock Your Potential at MGM Resorts InternationalAre you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? As a Steward Shift Supervisor at MGM Resorts International, you will play a vital role in creating unforgettable moments for our guests.Key Responsibilities:Lead assigned operational...


  • New York, New York, United States Hard Rock International (USA), Inc. Full time

    Job SummaryAs a Guest Attendant at Hard Rock International, you will be the first and last point of contact for our guests, providing an exceptional arrival and departure experience. Your primary responsibility will be to assist guests with their luggage, escort them to their rooms, and provide property orientations. You will also be responsible for...

  • Retail Sales Lead

    4 weeks ago


    New York, New York, United States Event Network Full time

    At Event Network, we're passionate about creating unforgettable experiences for our guests. As a leading operator of retail experiences at iconic U.S. destinations, we bring creativity and purpose to everything we do. Hudson Yards is a world-class shopping and cultural destination in New York City, offering a unique blend of energy and sophistication. We...

  • Barista Team Lead

    4 weeks ago


    New York, New York, United States Hutch & Waldo Full time

    Job OverviewHutch and Waldo are seeking a dynamic Barista to join their team. This role requires a knowledgeable hospitality professional with experience in high-volume environments.Key ResponsibilitiesLead from the front, delivering exceptional guest experiences through product and service.Maintain awareness of coffee and milk quality, informing management...

  • Room Attendant

    3 weeks ago


    New York, New York, United States The Westin New York Grand Central Full time

    About Us:The Westin New York Grand Central is a place where you can rise to new heights. With a strong focus on career growth opportunities, we empower our associates to take on new challenges and make a meaningful impact. Our team is dedicated to enhancing the well-being of our guests, our communities, and each other. We're seeking dynamic individuals who...

  • Culinary Professional

    4 weeks ago


    New York, New York, United States Guest Services Full time

    Job Summary:The Culinary Professional assists the Chef or General Manager by preparing, cooking, and serving food. This role is ideal for individuals who enjoy working in a fast-paced kitchen environment and have a passion for delivering exceptional customer service.Key Responsibilities: Prepare and cook food items according to recipes, daily menus, and...


  • New York, New York, United States Nexus T-Squared Social NY LLC Full time

    Job OverviewWe are seeking a skilled Host/Hostess to join our team at Nexus T-Squared Social NY LLC. As a key member of our front-of-house staff, you will be responsible for ensuring a seamless dining experience for our guests.Key ResponsibilitiesWelcome guests and seat them at tables in a timely and efficient manner.Provide menus and answer questions about...