Guest Experience Ambassador

4 weeks ago


New York, New York, United States Hard Rock International (USA), Inc. Full time
Job Overview

As a Guest Experience Ambassador at Hard Rock International (USA), Inc., you will be the first and last point of contact for our guests, providing an exceptional arrival and departure experience. Your primary responsibility will be to assist guests with their needs, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Assistance: Provide assistance to guests with their luggage, escorting them to their rooms, and offering property/guest room orientations.
  • Front Desk Support: Assist with check-in, checkout, and room changes, as well as delivering newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices.
  • Bell Service: Store and retrieve luggage for guests, utilize bell carts effectively, and maintain their cleanliness.
  • Guest Orientation: Provide guests with information about the property's facilities, services, hours of operation, in-house events, conferences, and amenities.
  • Team Collaboration: Work closely with the valet to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc.
  • Communication: Maintain positive and professional communication with all staff, listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strengths and opportunities for improvement.
  • Adaptability: Be flexible to work all shifts, including weekends and holidays, and adapt to changing situations and priorities.
Requirements
  • Education: Secondary school degree preferred and/or previous work experience in service for at least 2 years.
  • Language: Fluency in English; additional languages preferred.
  • Physical Demands: Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time, and to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds/25 kilograms.
Additional Information

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. The ability to comprehend and use basic language, either written or spoken, to communicate information and ideas is essential for this role.


  • Lobby Ambassador

    4 weeks ago


    New York, New York, United States Rapport Guest Services Full time

    Job Title: Lobby AmbassadorJoin Rapport Guest Services as a Lobby Ambassador and be part of a dynamic team that delivers exceptional hospitality to our premier clients. As a Lobby Ambassador, you will be the first point of contact for guests and clients, setting the tone for their experience in our building.Key Responsibilities:Client Care: Greet all guests...


  • New York, New York, United States Compass Group, North America Full time

    Job SummaryThe Guest Experience Ambassador is responsible for creating a warm and welcoming atmosphere for all clients, executives, and staff members at all times. Located in the Lobby and all public areas, the Ambassador will be the first point of contact for visitors, making them feel comfortable and directing them to their appointments and meetings.Key...


  • New York, New York, United States SUMMIT One Vanderbilt Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Ambassador to join our team at SUMMIT One Vanderbilt. As a key member of our team, you will be responsible for delivering exceptional guest experiences that exceed our customers' expectations.Key ResponsibilitiesEmbody Our Brand: Embody our brand and service values in both internal and guest...


  • New York, New York, United States Compass Group, North America Full time

    Job SummaryThe Guest Experience Ambassador is responsible for creating a warm and welcoming atmosphere for all clients, executives, and staff members. Located in the Lobby and all public areas, this role will be the first point of contact for visitors, ensuring they feel comfortable and directed to their appointments and meetings.Key Responsibilities:Provide...


  • New York, New York, United States Related Company Full time

    Transforming Guest Experiences at Hudson YardsAs a Guest Experience Ambassador, you will be the face of Hudson Yards, setting the tone for an unforgettable experience. Your role involves engaging with guests, providing insider knowledge about the Vessel and surrounding attractions, and handling any challenges with grace and empathy.Key...


  • New York, New York, United States Dave & Busters Full time

    Customer Experience AmbassadorAt Dave & Busters, we're looking for a Customer Experience Ambassador to join our team. As a Front Desk/Host, you'll be responsible for ensuring our guests' initial impressions are positive and welcoming. Your strong communication skills will guide guests through their retail, game rental, and dining experiences. You'll be the...


  • New York, New York, United States Marriott International Inc Full time

    Job DescriptionAt Marriott International, we're committed to delivering exceptional guest experiences that exceed expectations. As a Guest Experience Expert, you'll play a vital role in creating memorable moments for our guests.Key Responsibilities:Deliver personalized service to guests, ensuring their stay is seamless and enjoyable.Take initiative to...


  • New York, New York, United States Marriott International Inc Full time

    Job DescriptionAt Marriott International Inc, we're seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you'll be responsible for creating memorable experiences that exceed our guests' expectations.Key Responsibilities:Process operational needs and address guest requests in a timely and...


  • New York, New York, United States Planned Companies Full time

    Job Title: Customer Experience AmbassadorJob Summary:Planned Companies is seeking a Customer Experience Ambassador to provide exceptional service to our tenants, guests, and vendors. As a key member of our team, you will be responsible for creating a warm and welcoming environment, ensuring a seamless experience for all.Key Responsibilities:* Greet and...


  • New York, New York, United States Langham Hotels International Limited Full time

    Job SummaryThis role is critical to creating a positive impression of The Langham, New York and its company. The Guest Service Ambassador welcomes guests, transports luggage, and informs guests of hotel services and features. The position requires attending to immediate guest needs and providing follow-through attention throughout their stay.Responsibilities...


  • New York, New York, United States Sloomoo Institute LLC Full time

    About Sloomoo InstituteSloomoo Institute is a rapidly growing interactive experience that combines play, sensory exploration, and ASMR. Our immersive environment is designed to inspire creativity and joy, while also providing a unique and memorable experience for our guests.Job SummaryWe are seeking a highly energetic and people-loving individual to join our...

  • Theatre Ambassador

    4 weeks ago


    New York, New York, United States Ambassador Theatre Group Full time

    About the RoleWe are seeking a highly skilled and enthusiastic ambassador to join our Front of House team for the new production Harry Potter and the Cursed Child. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring public safety, and upholding the theatre's policies and procedures.Key...


  • New York, New York, United States Puttery Full time

    Job SummaryPuttery is seeking a skilled Customer Experience Ambassador to join our team. As a key member of our front desk team, you will be responsible for creating a welcoming atmosphere for guests and providing exceptional service throughout their visit.Key ResponsibilitiesProvide detailed information about the venue, food and beverage menu, and gaming...


  • New York, New York, United States Christiana Care Health System Full time

    Job SummaryWe are seeking a highly skilled and service-oriented individual to join our team as a Patient Experience Ambassador. As a key member of our team, you will be responsible for providing exceptional customer service to patients, visitors, and guests. Your primary goal will be to create a welcoming and inclusive environment that exceeds our patients'...


  • New York, New York, United States Hard Rock International (USA), Inc. Full time

    Job SummaryAs a Guest Attendant at Hard Rock International, you will be the first and last point of contact for our guests, providing an exceptional arrival and departure experience. Your primary responsibility will be to assist guests with their luggage, escort them to their rooms, and provide property orientations. You will also be responsible for...


  • New York, New York, United States Allbirds Retail Full time

    About Allbirds RetailAllbirds Retail is a dynamic and innovative company that is revolutionizing the footwear industry with its commitment to sustainability and comfort. We are dedicated to making the most sustainable footwear possible using premium natural materials, designed for everyday life.Job Title: Retail AmbassadorWe are seeking a highly motivated...


  • New York, New York, United States Langham Hotels International Limited Full time

    Job SummaryPrimary Objective: To provide exceptional housekeeping services to guests, ensuring a seamless and memorable experience.The Housekeeping Ambassador will be responsible for maintaining and enhancing the in-room experience for guests. Key responsibilities include providing housekeeping services, coordinating guest and employee laundry, and...


  • New York, New York, United States US Restaurants Taco Inc. Full time

    US Restaurants / Taco Inc. - A Leader in Fast FoodThis role offers a competitive salary range of approximately $12.50 to $15.50 per hour, depending on experience and location.About the RoleWe are seeking a highly motivated and friendly Service Ambassador and Dining Experience Expert to join our team at US Restaurants / Taco Inc. As a key member of our staff,...


  • New York, New York, United States JLL Full time

    Job Title: Workplace Experience AmbassadorThe Workplace Experience Ambassador is a key role within our organization, responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service. This role is a hybrid of facility coordinator and experience services, requiring a unique blend of skills...

  • Hotel Ambassador

    3 weeks ago


    New York, New York, United States 1 Hotel Central Park Full time

    At 1 Hotel Central Park, we're seeking a skilled Hotel Ambassador to join our team. As a key member of our staff, you'll be responsible for delivering exceptional guest experiences and exceeding our high standards of service.About the RoleThis is a unique opportunity to work in a dynamic and fast-paced environment, where you'll have the chance to make a real...