Hard Rock Guest Experience Ambassador

4 weeks ago


New York, New York, United States Hard Rock International (USA), Inc. Full time
Job Summary

As a Guest Attendant at Hard Rock International, you will be the first and last point of contact for our guests, providing an exceptional arrival and departure experience. Your primary responsibility will be to assist guests with their luggage, escort them to their rooms, and provide property orientations. You will also be responsible for maintaining the cleanliness and organization of the entrance, lobby, and bell closet areas.

Key Responsibilities
  • Guest Services: Assist guests with their luggage, escort them to their rooms, and provide property orientations.
  • Entrance and Lobby Maintenance: Maintain the cleanliness and organization of the entrance, lobby, and bell closet areas.
  • Communication: Greet and welcome guests, provide directions, and offer assistance as needed.
  • Teamwork: Work closely with the valet team to coordinate luggage handling and guest requests.
  • Adaptability: Be flexible to work all shifts, including weekends and holidays.
Requirements
  • Education: Secondary school degree preferred.
  • Experience: Previous work experience in service for at least 2 years.
  • Skills: Ability to comprehend and use basic language, read and write simple instructions, and perform numerical operations.
  • Physical Demands: Ability to move throughout the business, lift up to 50 pounds, and work in a fast-paced environment.
Working at Hard Rock International

At Hard Rock International, we are committed to providing an exceptional guest experience. As a Guest Attendant, you will be part of a team that is dedicated to delivering Amplified Service. If you are a team player with excellent communication skills and a passion for providing exceptional guest service, we encourage you to apply for this exciting opportunity.



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