Guest Experience Team Lead

1 month ago


New York, New York, United States Original X Productions Full time
Job Description

Original X Productions is seeking a Guest Experience Team Lead to cultivate and foster an engaging, positive, and inspiring environment for our Guests and Team Members. This position will be responsible for delivering an outstanding guest experience by supervising the front-line team.

This role will work closely with Team Members and directly with Guests to help create an immersive, welcoming, and positive experience. They will oversee a team of about 50 team members responsible for ticket sales, line control, and photo operations.

Key Responsibilities:

  • Oversee day-to-day experience floor operations, including ticketing, guest services, and photo operations
  • Learn and become a subject matter expert on operations policies, processes, procedures, and standards
  • Help to train and develop a world-class operations team
  • Actively participate in defining the team culture and incorporating it into the operation
  • Assess the effectiveness of the team, providing feedback to management, and enforcing disciplinary actions as outlined in the employee handbook and training
  • Maintain and oversee the daily break schedule to ensure employees get required breaks and move through assigned positions efficiently
  • Manage staff timekeeping system, ensuring that team members are accurately and appropriately clocking in and out for their shifts
  • Enforce the dress code
  • Jump into any area of the operation as needed
  • Complete daily summary reports in a timely and professional manner

Requirements:

  • Must be vaccinated against Covid-19
  • Must be able to remain in a standing stationary position more than 65% of the time
  • Must be able to move about inside the exhibit space
  • Must be able to work a minimum of two shifts, one of which must be a weekend day
  • Occasionally lifts and moves items / equipment weighing up to 50 pounds
  • Must be able to work a variable schedule including evenings, weekends, and holidays

What We Offer:

  • Flexible Schedule
  • Paid Sick Time

About Us:

At Original X Productions, we create happiness by delivering exceptional guest experiences. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.



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