Evening Hotel Operations Coordinator

1 week ago


Des Moines, Iowa, United States Hotel Resource Full time

Industry: Hospitality - Hotel, Transportation

Position: Night Auditor

Company: Hotel Resource

Employment Type: Full-Time

Location: Not Specified

Category: Hospitality - Hotel, Transportation

Overview:

Hotel Resource is a prominent player in the hospitality sector, dedicated to providing exceptional service and a welcoming environment for our guests. We are currently seeking a full-time Night Auditor to join our team.

Key Responsibilities:

  • Perform end-of-day accounting processes and supervise hotel operations during overnight hours.
  • Manage guest check-ins and check-outs efficiently using hotel management software.
  • Handle guest reservations through various channels, ensuring accuracy and customer satisfaction.
  • Operate the hotel switchboard to manage incoming calls and assist guests with inquiries.
  • Balance cash drawers and prepare daily financial reports.
  • Oversee the gift shop operations, including transactions and inventory management.
  • Address safety and security concerns following established protocols.
  • Assist with laundry services, ensuring cleanliness and availability of linens.
  • Maintain cleanliness and organization of the lobby and work areas.
  • Perform additional duties as assigned by management.

Qualifications:

  • High School diploma or equivalent is required.
  • Proficient in computer operations and hotel management systems.
  • Strong customer service skills and the ability to communicate effectively.
  • Ability to interpret documents and write routine reports.
  • Mathematical skills for handling financial transactions and reporting.

Physical Requirements:

The role requires the ability to sit for extended periods, climb stairs, and lift up to 50 lbs. Clear communication skills are essential in a busy environment.



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