Evening Hotel Operations Coordinator
1 week ago
Industry: Hospitality - Hotel, Transportation
Position: Night Auditor
Company: Hotel Resource
Employment Type: Full-Time
Location: Not Specified
Category: Hospitality - Hotel, Transportation
Overview:
Hotel Resource is a prominent player in the hospitality sector, dedicated to providing exceptional service and a welcoming environment for our guests. We are currently seeking a full-time Night Auditor to join our team.
Key Responsibilities:
- Perform end-of-day accounting processes and supervise hotel operations during overnight hours.
- Manage guest check-ins and check-outs efficiently using hotel management software.
- Handle guest reservations through various channels, ensuring accuracy and customer satisfaction.
- Operate the hotel switchboard to manage incoming calls and assist guests with inquiries.
- Balance cash drawers and prepare daily financial reports.
- Oversee the gift shop operations, including transactions and inventory management.
- Address safety and security concerns following established protocols.
- Assist with laundry services, ensuring cleanliness and availability of linens.
- Maintain cleanliness and organization of the lobby and work areas.
- Perform additional duties as assigned by management.
Qualifications:
- High School diploma or equivalent is required.
- Proficient in computer operations and hotel management systems.
- Strong customer service skills and the ability to communicate effectively.
- Ability to interpret documents and write routine reports.
- Mathematical skills for handling financial transactions and reporting.
Physical Requirements:
The role requires the ability to sit for extended periods, climb stairs, and lift up to 50 lbs. Clear communication skills are essential in a busy environment.
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