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Assistant General Manager

2 months ago

West Des Moines, Iowa, United States Hotel Resource Full time

About the Role:

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Hotel Resource. As an Assistant General Manager, you will play a key role in ensuring the smooth operation of our hotel, providing exceptional service to our guests, and leading a team of dedicated professionals.

Key Responsibilities:

  • Provide expert leadership across all departments of the hotel, taking the lead on providing exceptional service to each guest.
  • Train, develop, and coach team members to achieve success in their roles.
  • Cultivate an environment of exceptional guest service by establishing high service standards and hiring the right team members with the right attitude for the right position.
  • Lead, coach, and develop team members in all areas of the hotel.
  • Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
  • Deliver on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating, and empowering team members.
  • Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues, and show dedication to continuous improvement.

Requirements:

  • A positive, can-do attitude required.
  • Bachelor's degree in hospitality, business, or a related field preferred.
  • Minimum of one year of supervisory experience with demonstrated leadership success.
  • Hotel-specific experience preferred.